Asus Tuf A15 freezes suddenly while playing or after exiting a game

[ZICK]

My Asus Tuf A15 (Fa577RE) is freezing two times a day while gaming (valorant) and getting abnormally hot. Is there any solution to this as the laptop constantly freezes and i need to force shut down and again restart it.

[Falcon_ASUS · Accepted solution]

@ZICK 
Based on your description, it is possible that your laptop is experiencing crashes due to overheating during gaming. 
I would recommend checking if your BIOS, system version, and graphics card driver are all up to date. 
You can also refer to the following FAQ to troubleshoot the overheating issue. 
[Windows 11/10] Troubleshooting - Overheating and Fan issues

If the problem persists, I suggest backing up your data and taking your laptop to a repair center for further investigation.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.