Blake_ASUSWas there any update or modification before the issue occurred?
Was there any update or modification before the issue occurred?
If you bring the device to another brighter environment? does the key work?
Blake_ASUSit only happen in battery mode, not happen in adapter mode
Please provide your SN or RMA number in the PM I send you.
and for " the keyboard light is automatically off when the laptop is idle, and turn back on when used again", does this happen in battery mode? or also on adapter?