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Asus laptop won't recover

kutty7
Star I

Yesterday, I reset my ASUS laptop to factory settings, and somehow it just shut down. I've searched for help and the only thing I can access is the BOOT settings and stuff when I press SUP. But there's no safe boot or anything similar, so I don't know what to do. My laptop just shuts on and off and the only thing to appear is the ASUS logo. Please help.

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@kutty7
If the system cannot boot up normally, please refer to the following FAQ for troubleshooting.
[Notebook] Troubleshooting - How to fix frozen ASUS / ROG logo screen

If the issue persists and cannot be resolved, I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location  

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs#  

Sorry for any inconvenience it may be caused.

ZenBot
Community Manager
Community Manager
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