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ZenWifi AX6600 node not being detected

fzchan
Star I

My ZenWifi AX6600 node recently got disconnected from the mesh network. It is not being detected when I try to add a node to the AiMesh even after resetting the node. The status light is displaying a solid blue. I've searched for solutions and all seem to point to the firmware on the node maybe out of date with the firmware on the router. But I don't see how I can resolve this issue if the node won't connect to the AiMesh. Does anyone have any recommendations?

1 ACCEPTED SOLUTION

Accepted Solutions

jzchen
Zen Master I

Have you tried connecting a LAN port from the router to the WAN port on the AX6000, then try to add the node.  GT-AX6000 or TUF-AX6000?

View solution in original post

2 REPLIES 2

jzchen
Zen Master I

Have you tried connecting a LAN port from the router to the WAN port on the AX6000, then try to add the node.  GT-AX6000 or TUF-AX6000?

JonasB
Star I

Had the same situation. Asked Copilot. Here is the answer:

1. Check Firmware: Ensure that both your main router and the node have the latest firmware updates. Sometimes, firmware mismatches can cause connectivity issues.
2. Ethernet Connection: Connect the node to the main router using an Ethernet cable. This can sometimes help the main router detect the node.
3. Reboot Devices: Reboot both the main router and the node. Sometimes a simple restart can resolve connectivity issues.
4. Reset Node: Perform a factory reset on the node. Hold the reset button for about 10 seconds until the LED starts flashing.
5. Web Interface: Use the web interface to add the node. Connect to the main router's web interface and look for the option to add a node manually.

Ethernet connection solves the issue (From routers LAN port to AiMesh nodea WAN port)