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ZenWifi AX6600 Model: XT8 issue

CsabaNyeste
Star I

HI all, I just bought a brand new Zenwifi AX6600 Wifi router and I have just problems with this.

Positive:

- it turns on, and give internet through the LAN ports

Negative:

- WIFI is not working, or actually cannot connect to the Wifi networks of the router as cannot know the password what is asking for

I tried to connect to the router with cable / laptop through the router.asus.com, but cannot login as cannot know the user and password. Admin/admin is not working. I already registered myself to the asus login, but that is not accepted by the page.

What's more I tried the asus router APP (android) to setup my router, also not working, the problem there that the app cannot find the router, and even I am trying to connect to the router via QR code, for example the SSID (ASUS_00) cannot exist on Wifi page. I also tried an android tablet with the APP but the same happens.

So I cannot reach the setup page, and cannot join to the router's Wifi. That's the issue. Any idea, before I am sending back the productzenwifi.jpg?

thank you, Csaba

1 REPLY 1

jzchen
Zen Master I

For SSID_XX the XX is the last 2 characters of the unit MAC address.

For LAN you entered the Captcha correctly?