RT-AX82U Limited internet access / no IPv4?

[PNT73]

Well, I guess I spoke to soon.  I have some internet connectivity, ie. a few web pages like bing.com, google.com and so forth. I have nordvpn set up and connected (shows connected). But pulling up ip check on webpage show's otherwise. Also, reguardless of vpn status (on/off), when I check ipv6 status website(s), It shows ipv6 as working and ipv4 as not available/detected.

This is a new router, latest firmware. I'm using "passthrough" in routers ipv6 settings and I have yet to find dns server settings location for the vpn.

I guess I have IPv6 internet access but no IPv4 internet access...to sum it up.

Any idea's?

[Aureliannn_ASUS]

Hi @PNT73 ,

Regarding your issue, we would like to confirm the following points:

1. Has this issue occurred before? Did it start happening after a recent firmware update?
2. We recommend restoring your router to factory settings and then reconfiguring it.
3. We also suggest temporarily disabling the Windows Firewall and any third-party firewalls to see if this resolves the issue.
4. Please check if the network cable is damaged, and try using a different cable.
5. You can also check with your ISP to see if there are any network outages or maintenance activities.

We greatly appreciate your understanding and cooperation.

Thank you.

[Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...

[PNT73]

Thanks for repling.  By the numbers:

1. This is a new router, straight out of the box. I updated the firmware immediately upon receipt. The latest firmware does have bugs, although I don't have a complete list. On the plus side, I have found a copy of wrt-merlin that has been confirmed working on the RT-AX82U. I will try if all else fails.

2. This is a new configuration from scratch. I have reset it when updating the firmware and while solving a previous issue.

3. I have previously tried disabling firewalls on desktop and laptop. Router firewall is still disabled. No help. Everything on the network can be seen and heard, just no internet for the most part. This applies to both wired and wireless devices.

4. All cables are the same as with the old router that is being replaced. Old setup worked flawless for 15 plus years, although it was using a different internet setup...wan vs usb. Problem applies to wired and wireless connections.

5. Well, you had to mention the isp, sadly I am stuck with t-mobile. There are no other options here. Coverage is horrid at best, however we all know this already, so moving along.

I have found that t-mobile now blocking IPv4 connections on their APN settings. ( Yes, they are greyed out, so no I can not change them back). Not sure when they changed them. Wifi tethering works directly with desktop using TP-Link card. (WN-xx as I recall). This has been my default setup since the lost of dsl, cable, and yes dial-up.

Usb tethered directly to windows 7 desktop works perfect also, I have not tried windows 10 desktop yet.  I hear that TP-link automatically tranlates packets 6to4 6in4, etc. I recall seeing this on the RT-AX82U settings. I plan on experimenting with it tonight or tomorrow. .night. If no luck then I think I'll flash the wrt-merlin firmware. That should rule out asus' firmware.

Thoughts?

[Aureliannn_ASUS]

Hi @PNT73 ,

If the issue persists after completing the above steps, we recommend that you use the system reporting function of your router to send us the relevant information.

Please follow the steps below to report the issue, and we will assist you:

1. Connect your device (PC, laptop, etc.) to the router, then open the Web management interface (http://router.asus.com/) and log in to your router.
2. Click on "System Administration" and select "Problem Report."
3. Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
4. Please read and agree to the privacy policy and relevant service terms.
5. Click "Send" to submit your form.

Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.

If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.

Thank you for your cooperation.

[PNT73]

Sorry, have not had time to troubleshoot lately. I did manage to sub my fone with my work done and my work laptop with my desktop via Lan ( rj-45). Still have same issues and also found vpn not getting passed through router.  Router is bypassing it via ipv6 after the firmware changes. After reading all the issues asus has with their firmware I will try to flash the Merlin firmware this week and report the difference(s).  Something else that stuck out today... Bing.com and yahoo.com also popped up on my browser. However duckduckgo.com and Google.com would not come up. If I did a search in Bing, it worked, however if I clicked on any of the  links they would not open. Does that make any sense?