Hi @asustwo ,
To help us confirm the issue you're currently experiencing, we'd appreciate it if you could confirm the following:
- Have you tried logging out and then logging back in to see if the issue is resolved?
- Did this problem occur with previous firmware versions?
- Is the issue limited only to the speed test function, or are other features also affected?
Please help us confirm this information. If the problem persists after logging back in, kindly report it using the system's built-in problem reporting feature.
Please follow the steps below to report the issue, and we will assist you:
- Connect your device (PC, laptop, etc.) to the router, then open the Web management interface (http://router.asus.com/) and log in to your router.
- Click on "System Administration" and select "Problem Report."
- Fill in your region, email address (required), ASUS service/case number, issue type, and a description of the issue.
- Please read and agree to the privacy policy and relevant service terms.
- Click "Send" to submit your form.
Additionally, please send us the following information via private message: product serial number, the time the problem report was submitted, the email used for the problem report, the time the issue occurred, the MAC address of your device, and a network architecture diagram of your current environment.
If your network is down, the UI page will generate a link for downloading offline data. Please click the link to download the data, compress it into a ZIP file, and provide a cloud link for us to analyze.
Thank you for your cooperation.
