ddns

[dobsondobrev]

Hello dear ASUS support,
I need your help. I have an Asus GT AC5300 ROUTER for many years, with DDNS: dobson7.asuscomm.com on IP address: 87.227.179.231. But now I changed my ISP to a new IP address: 84.43.222.221. I need to use my DDNS again: dobson7.asuscomm.com, but it is not possible to update the changed IP address. Please update it. I am attaching pictures. Thank you.

[Aureliannn_ASUS]

Hi @dobsondobrev ,

To better assist you with this issue, we recommend the following solutions:

1. Confirm IP address type: Please confirm that the IP address provided by your ISP is a public IP address. You can contact your ISP to confirm this.
2. Reset DDNS: We suggest you disable and then re-enable the DDNS function to ensure the settings are correct. Please refer to the following FAQ for detailed steps: [Wireless Router] DDNS introduction and set up | Official Support | ASUS Global
3. Firmware update: Please ensure that your router's firmware is up to date. You can update it by logging into the router management interface.
4. Factory reset: If the above methods do not solve the problem, we recommend that you reset the router to its factory settings and reconfigure the network.

[Wireless Router] When Standard Reset Isn’t Working: Hard Factory Reset - Models list | Official Sup...

Thank you.

[dobsondobrev]

Hello, I already tried, but the options are not available. That's why I'm looking for your help...
MAC: 04:92:26:54:58:40
s/n: J9INHJ000188
DDNS: dobson7.asuscomm.com
My router is the same but my internet provider is new.
Old public IP address: 87.227.179.231
New public IP address: 84.43.222.221
Thank you.

[Aureliannn_ASUS · Accepted solution]

Hi @dobsondobrev ,

Could you please use the system to report the issue while setting up DDNS? Please follow the steps below to proceed:

1.Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2.Find “Administration,” and tap “Feedback”
3.Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4.Read the agreement and click “I agree.”
5.Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.

Thank you.