DDNS Let's Encrypt Certificate No Export Button

[tfustin415]

I recently got a new Asus Router 5400 router and had used my old Asus router for DDNS. I set up a new domain and selected Let's Encrypt. But the export button does not appear. I applied the settings and restarted my router. I also tried downgrading to older bios, but nothing has worked. Part of the reason I purchased this router was because it was so easily on the previous one. 

Am I missing something or do I need to return this and go with a different brand?

[Aureliannn_ASUS]

Hi @tfustin415 ,

Thank you for your patience. 

To better assist you with this issue, we would like to confirm the following:

1. Screenshot: Could you please provide a screenshot of the interface where the button is missing? This will help us better understand the issue.
2. Firmware version: Please confirm the current firmware version of your router. You can check it through the router's settings page.
3. Factory reset: We recommend that you reset your router to factory settings and see if the issue persists.
4. System report: If the issue persists, please use the built-in reporting function of your router to provide us with the relevant information. You can find the "Report a Problem" or similar function in the router's settings page.

You can submit a feedback form Web GUI (http://www.asusrouter.com).
1.Connect your device to your router and log in to Web GUI(http://www.asusrouter.com)
2.Find “Administration,” and tap “Feedback”
3.Fill in your region, email (required field), ASUS Service No./Case No.(not required),Select the feedback problem and description.You can also write down comments/suggestions. More details might help us to analyze the issue you have encountered in a faster and more efficient way.
4.Read the agreement and click “I agree.”
5.Tap “Send” to submit your feedback.
Then provide the product serial number, the time of submitting the issue report, the email used for filling out the issue report, and the time when the issue occurred via private message.

Thank you.

[tfustin415]

Firmware: 3.0.0.4.388_25128-gc495e4c

[airmarcus]

I have the same issue. The export button used to be here a year or so ago.