ASUS TUF GAMING B650M-E PS/2 keyboard issues

[BORETS]

Hi, I'm already discussed https://zentalk.asus.com/t5/motherboards/asus-tuf-gaming-b650m-e/td-p/426662  about Russian language in BIOS here and ASUS fixed this bug siBIOS 2614. big thanks! But PS/2 keyboard problems is'not fixed still! Very often but is not every time after saving BIOS settings I can't enter to BIOS again without loading Windows or after using RESET button on my PC case, Del, F2 or F1 button unresponsible. Also when I turn off my PC to sleep mode I can't wake my PC by PS/2 keyboard, in sleep mode keyboard indicator is off like PS/2 keyboard lost power in sleep mode. In latest post in mentioned thread @Jiaszzz_ASUS show video where testing PS/2 keyboard one time ony but need to test few times! Please try my steps for confirm PS/2 keyboard issue:
1. Enter to BIOS and save some settings
2. Press F10 and OK for save settings
3. Try to enter BIOS again by pressing Del of F2 settings
4. If you entered to bios successfully then try press F10 and OK for leave BIOS without any chanded. Ifyou entered to BIOS again try to F10 and OK for exit without changes again.

In this step you must faced unresponsible Del or F2 button and you can't enter to BIOS and OS will be loaded.

Please check my report accurately! Thanks!

[Jiaszzz_ASUS]

Hello @BORETS ,

Thank you for reaching out to us again.
Could you please confirm if the hardware configuration is the same as before?
Is your current BIOS version 2614, and will you be experiencing the PS/2 keyboard issue with the latest BIOS version 3024 as well?
Kindly update your changes, if any, and share the brand and models of the PS/2 keyboard you have tested.

MB: TUF GAMING B650M-E
CPU: AMD Ryzen 5 8600G
RAM: RAM 2x24GB A-Data AX5U6400C3224G-BLABRWH
Storage: SATA SSD KINGSTON SKC600256G (50026B7784424086) [238 GB]
VGA: n/a
PSU: Chieftec Silicon SLC-750C, 750 W
OS version: Windows 11 23H2 22631.3527

Based on your description, does the PS/2 keyboard issue occur sporadically rather than every time?
If so, this makes it challenging to verify and further diagnose the issue.
We must first identify the particular actions required to consistently duplicate the issue in order to further narrow down the anomaly.
Have you tried cross-testing with different PS/2 keyboards to isolate potential hardware problems?
Please provide a video that accurately replicates the issue using the steps you shared, as well as cross-tests with different PS/2 keyboards and documentation of whether the same results are observed using the same method.

Thank you.

[BORETS]

In this case after update bios I can't enter in bios and should be press reset button 

[Jiaszzz_ASUS]

Hello @BORETS 
We apologize for the delayed response.
Based on the video you provided, it appears that the PS/2 keyboard may not function during the boot process.
Could you please check if the issue improves by setting Fast Boot to [Enabled] and Boot Logo Display to [Auto] in the BIOS?
Additionally, please confirm the issue by cross-testing with different PS/2 keyboards, and if possible, share a complete video demonstrating the steps that trigger the PS/2 keyboard issue.
If this issue is intermittent, it may be challenging for us to verify or identify the problem, as we were unable to replicate the described behavior previously.

Thank you.

[BORETS]

@Jiaszzz_ASUS hi, I'm updated BIOS from 3024 to 3035 today and PS/2 keyboard unresponsible issue is not fixed still. Fast Boot>Enabled and Boot Logo Display>Auto was in BIOS by default settings, look attachment video