10-17-2024 03:12 AM
When I turn on the smart kvm function, nothing happens in windows for either machines, there is no new drive popping up like in the video.
My setup is like this:
Based on https://zentalk.asus.com/t5/monitors/smart-kvm-installation-won-t-pop-up/m-p/441272?search-action-id... I'm not the only one.
We payed a premium price for this display, some support would be nice
Thanks
10-21-2024 12:10 AM
Hi @h4d3s ,
Thank you for contacting us.
To better assist you with this issue, we would like you to confirm the following:
To enable this feature, you need to ensure that your device is connected using one of the following two configurations:
Please check if your device connection meets either of the above settings.
Additionally, we suggest you try the following to see if the issue can be ruled out:
If you still have questions about the connection method, you can refer to our FAQ page: [LCD Monitor] SMART KVM Introduction | Official Support | ASUS Global
To help us better understand your issue, we recommend that you record a video and provide it to us in MP4 format. The video should include the following:
Thank you for your cooperation!
10-21-2024 01:11 AM
Thanks for checking in, as you can read in my initial post I have a setup like you suggested (TypeC and HDMI+USB-B). The KVM itself works fine, but the SMART switch in side-by-side mode does not. There is no installation starting nor new drive appearing on any of the machines when I toggle the feature.