#PG32UCDM smart kvm does not work

[h4d3s]

When I turn on the smart kvm function, nothing happens in windows for either machines, there is no new drive popping up like in the video. 

My setup is like this:

• PC1 with HDMI+usb-b
• PC2 with Type-C

Based on https://zentalk.asus.com/t5/monitors/smart-kvm-installation-won-t-pop-up/m-p/441272?search-action-id... I'm not the only one. 

We payed a premium price for this display, some support would be nice

Thanks

[Aureliannn_ASUS]

Hi @h4d3s ,

Thank you for contacting us.

To better assist you with this issue, we would like you to confirm the following:

To enable this feature, you need to ensure that your device is connected using one of the following two configurations:

• USB-C and DP+USB-B
• USB-C and HDMI+USB-B

Please check if your device connection meets either of the above settings.

Additionally, we suggest you try the following to see if the issue can be ruled out:

1. Replace the cable: You can try using a different cable to connect, and see if the problem persists.
2. Change the signal port: If your device has multiple identical signal ports, you can try connecting to a different signal port.
3. Ensure the monitor firmware is at the latest version.

If you still have questions about the connection method, you can refer to our FAQ page: [LCD Monitor] SMART KVM Introduction | Official Support | ASUS Global

To help us better understand your issue, we recommend that you record a video and provide it to us in MP4 format. The video should include the following:

• Display the connection method: Clearly show how your device is connected, including the cables and signal ports used.
• Operation process: Record the screen when you operate, showing any error messages or abnormal phenomena.

Thank you for your cooperation!

[h4d3s]

Hi @Aureliannn_ASUS 

Thanks for checking in, as you can read in my initial post I have a setup like you suggested (TypeC and HDMI+USB-B). The KVM itself works fine, but the SMART switch in side-by-side mode does not. There is no installation starting nor new drive appearing on any of the machines when I toggle the feature.