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Zephyrus s gx502gw likely gpu issue

indio99
Star I

‎08-12-2023 05:24 PM

So my laptop boots up fine but when it is about to show windows login my monitors becomes black ie goes into standby. I am able to boot into safe mode and believe the culprit is my gpu. I have uninstalled and reinstalled old and latest drivers for the gpu in both safe mode and normal mode but to no avail, my screen also goes off at the windows login screen. So my fix to actually make the laptop usable is to boot into safe mode and disable the gpu in device manager which allows me to login the usual way into Windows. I have had to phyiscally disconnect the laptop display as I believe it's dead, no picture coming through it at all and if I leave it connected to the MB, my external monitor doesn't show anything either. The external monitor is hdmi at fhd. With the gpu disabled I am able to use the laptop as usual but am unable to play any games as the gpu is not active. As soon as the gpu is enabled the screen goes blank and I have to restart into safe mode again and disable the gpu or recover lappy by restoring it before I enabled the gpu. I am unable to access the nvidia control panel to check any settings on there too. Very frustrating with this bloody issue. I hope the gpu isn't dead but it certainly feels that way.

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Aureliannn_ASUS
Moderator
Moderator

‎08-13-2023 06:13 PM

Hi @indio99 ,

Thank you for your interest in our products!

We are delighted to provide you with a dedicated discussion forum to ensure you receive the best support and answers.

For our gaming series products, we have created the ROG Forum specifically for gaming enthusiasts and users of ROG products.

On the ROG Forum, you can ask questions related to the products, share your experiences, and interact with other users.

Our dedicated team will also be there to provide personalized assistance, ensuring you receive accurate and timely responses.

Home - Republic of Gamers Forum

You can follow the steps below to navigate to the correct forum section for posting your question:

ROG Care> Hardware and Software support>Gaming Notebooks

Thank you.

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