Product Registration Token Error

[TrevBear]

When I try to register my new GTX 1650 Graphics Card, I enter the serial # on the card, which also matches the one on the packaging, enter the purchase date and I get a message "Token Error"

Please help to resolve this.

[Aureliannn_ASUS · Accepted solution]

Hi @TrevBear ,

Thank you for your inquiry. 

To better understand the registration issue you are experiencing, please provide us with the following information:

1. Browser and cache: Have you tried switching to a different browser or clearing your browser's cache and cookies? This can help rule out browser-related issues.
2. Information confirmation: Have you carefully checked that the date and other registration information you entered are correct?
3. Page refresh: Please try refreshing the webpage and then confirm the registration again.
4. Provide information: If the problem still occurs, please provide the following information via private message so that we can conduct a more in-depth analysis:

• Registration website URL
• Product serial number
• Purchase invoice or proof of purchase

We will confirm and assist you with the registration as soon as possible.

Thank you.

[TrevBear]

Thank you for your prompt response to my post.  I cleared the browser cache for Asus and when I logged in, my Graphics Card was shown as registered. 

Thank you again,

Trev