Asus tuf gaming f15 fx506lu touchpad not working , i2c hid device error (code10)

[pauceanioan1]

System: Asus tuf f15
Battery or AC: bouth
Model: fx506lu
Frequency of occurrence: always
Reset OS: not necesary
Screenshot or video:
========================
Detailed description：
The touchpad is not reacting at all , 1 driver is on error always ( i2c hid device error - code 10)
i cannot see the touchpad section in the "settings - devices - ..."

[Falcon_ASUS]

pauceanioan1

https://zentalk.asus.com/en/discussion/comment/232049#Comment_232049

tryed but is has no effect , still same problem

View post

@pauceanioan1
If the problem persists, it may be caused by a hardware error, and I would recommend sending it in for repair.
The following is the contact information: 
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information: 
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused. 

[ASUS_Bot]

Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.