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Asus chromebook not charging and online support says serial number is invalid

Celeste11
Star I

‎05-13-2023 06:49 AM

I just got a new asus chromebook six weeks ago, just today I attempted to plug it in and it won't turn on. When I went to online support it says I have an invalid serial number, when I call in they say I have an invalid serial number and hang up on me. Can someone help?

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2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

‎05-14-2023 06:29 PM

@Celeste11 
I have sent you a message, please provide the serial number and photo through the message for further confirmation.
Thank you.

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ZenBot
Community Manager
Community Manager

‎08-21-2023 01:55 AM

Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.
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