Asus chromebook not charging and online support says serial number is invalid

[Celeste11]

I just got a new asus chromebook six weeks ago, just today I attempted to plug it in and it won't turn on. When I went to online support it says I have an invalid serial number, when I call in they say I have an invalid serial number and hang up on me. Can someone help?

[Falcon_ASUS]

@Celeste11 
I have sent you a message, please provide the serial number and photo through the message for further confirmation.
Thank you.

[ZenBot]

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