Vivowatch 5 (HC-B05)

[vegagb]

The Vivowatch 5 (HC-B05) no longer has the ECG feature and the altimeter. The HealthConnect app keeps getting worst also with each upgrade. What is going here Asus? I tried to get help from support and nothing. 

[Aureliannn_ASUS]

Hi @vegagb ,

Thank you for reaching out. As you purchased the product on Amazon, we recommend that you contact Amazon customer service or the product's seller directly for further assistance. 

Furthermore, as the product serial number is considered personal information, we advise against providing the complete serial number in a public comment. 

To protect your privacy, we have hidden the last three digits of the product serial number. If you need to provide the product serial number for further assistance, please contact us through private message. Thank you for your understanding and cooperation.

[vegagb]

I have contacted Amazon customer service and the product's seller directly and both tell me since the watch it’s still under warranty I should send it to ASUS to get it repaired or otherwise replaced.  However after contacting ASUS customer service in the US, they are refusing to give me any solution, not even to receive the watch for inspection, it is truly unbelievable and unacceptable that this awesome watches have no back up whatsoever if things go wrong and warranty is completely useless, which is by any means ilegal.  I will see how to take action to elevate and make this case public AT THE HIGHEST LEVEL so people know that ASUS does not honor its warranties and does not care at all for its customer. By the why I did send the serial number and other data as I was asked to do by you. 

[vegagb]

In any case, it would be much easier and better for everyone if ASUS, instead of ignoring these known issues, releases a new firmware version fixing the bugs and things that make the watches fail. Most probably it is all related to firmware and the Health Connect app. Just as an example it makes no sense that the altimeter is now gone and for many users does not work. Or also that PTT gets stuck in two numbers and does not vary.