ROG cetra rgb earphone type - C rgb lights not working.

[nanyer9]

The in line controller is a bit hotter compared before and the ANC led indicator and RGB lighting of the earphones are not working.

[Aureliannn_ASUS]

Hi @nanyer9 ,

based on your description, may I ask if your current Armoury Crate version is up to date?

Have you configured the RGB lighting for your headphones in Armoury Crate?

Could you provide a screenshot?

If the headphone light is constantly on, it indicates that ANC is enabled, and if it's flashing, it's in ambient mode.

Have you enabled ANC but the light is not constantly on? Have you tried cross-testing with other devices?

Thank you.

[nanyer9]

Thank you for the reply.

Yes I have the latest version of armoury crate which is version: 5.6.8.0 and I also have the latest firmware on my cetra rgb

I tried configurating the rgb lighting on my armoury crate but it doesn't work. The rgb on my cetra is still not working.

Yes the ANC is enabled and it can be turned to ambient mode. But theres no light on the led indicator on the in line controller that normally turns on whenever I plug in my cetra rgb earphone on my laptop and my ROG phone 3. And the inline controller of the earphone is a bit hotter compared before. But it can play music and the volume buttons are also working fine.

I tried testing it on my ROG phone 3, still the rgb on my cetra is not working. Tried configurating it using my phone still not working.

Btw my cetra is only 2 months old I bought this on an asus physical store. I think the problem is on the product it self. The inline controller is abnormally hotter than before. I don't know how long till this earphone will still work.

[Aureliannn_ASUS · Accepted solution]

Hi @nanyer9 ,

based on your issue, it is suggest that you can visit official repair center for further repair and inspection.

You can refre to the following link.

Official Support | ASUS Philippines

Thank you.

[ZenBot]

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