M4 Mouse not connecting via bluetooth

[RealRyn]

I've had the mouse for a while and it worked fine on the Bluetooth, all of a sudden it disconnected randomly and wouldn't reconnect via Bluetooth 

I tried using forget device and now I can't get it to appear in the searching for devices tab 

And I've tried everything from restarting to updating to reinstalling 

It works fine when I use the dongle 

[Aureliannn_ASUS]

Hi @RealRyn ,

Thank you for contacting ASUS support.

We understand that you are experiencing issues with your Bluetooth connection. To troubleshoot this issue, we recommend that you try the following steps:

1. Update Bluetooth driver: Please visit your computer manufacturer's official website to download and install the latest Bluetooth driver.
2. Test with other devices: Try connecting your Bluetooth mouse to other devices, such as your smartphone or tablet, to see if the issue is with the mouse itself.
3. Check mouse firmware: If you have dedicated software for your mouse, please ensure that the mouse firmware is up to date.

If the issue persists after trying these steps, we recommend sending your mouse to an authorized service center for further diagnosis and repair.

Official Support | ASUS Global

Thank you.