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Fingerprint reader not showing up in device manager - Asus Vivobook K3500PC

martcoug
Star I
System: Vivobook_ASUSLaptop X3500PCB_K3500PC
Battery or AC: AC
Model: Vivobook_ASUSLaptop X3500PCB_K3500PC
Frequency of occurrence: constant
Reset OS: Done
Screenshot or video: See attached
========================
Detailed description:

No fingerprint sensor showing up in device manager under biometrics, I have downloaded the drivers and updated bios UEFI
upload-devicemanager.jpg

2 REPLIES 2

RAJU_MSC_MATHEM
Zen Master I
enable show hidden devices in view tab , and check any devices listed under other devices.

Falcon_ASUS
Moderator
Moderator
martcoug
  1. System: Vivobook_ASUSLaptop X3500PCB_K3500PC
  2. Battery or AC: AC
  3. Model: Vivobook_ASUSLaptop X3500PCB_K3500PC
  4. Frequency of occurrence: constant
  5. Reset OS: Done
  6. Screenshot or video: See attached

========================

Detailed description:

No fingerprint sensor showing up in device manager under biometrics, I have downloaded the drivers and updated bios UEFI

upload-devicemanager.jpg


Fingerprint reader not showing up in device manager - Asus Vivobook K3500PC
@martcoug
I have sent you a message, please provide your laptop serial number through the message for further confirmation. Thank you.