ELAN WBF Fingerprint Sensor on ASUS Laptop cannot start

[agungdeppe_]

System: Windows 10
Battery or AC: Battery
Description: ELAN WBF Fingerprint Sensor on ASUS Laptop cannot start
Model: Asus Vivobook Flip TP412FA
Frequency of Occurrence: Always
Reset OS: Yes

hi, ELAN WBF Fingerprint Sensor on ASUS Laptop is not working,version: 4.5.1001.10704 This device cannot start. (Code 10)The process hosting the driver for this device has terminated. I think this happened since this update windows, but I don't know which one,since after tried to Reset this PC and check updates, the windows is updating these:Quality Updates:- 2019-10 Cumulative Update for Windows 10 Version 1903 for x64-based System (KB4522355)Other Updates:- Windows Malicious Software Removal Tool x64 - October 2019 (KB890830) tried to uninstall the Quality update using Recovery > Advanced Startup, but unable to uninstall.kindly please help if someone also experienced this problem. Thank You.

[Blake_ASUS]

Hello Waseem,
Which model do you have?
and what kind of issue did you encounter?
Thank you.

[mariojimenezang]

Hello, I have same problem.
After update W10 fingerprint device doesnt work.
I used the drivers from TP412FA "Others>ELAN Fingerprint driver and utility"
Version V4.5.1001.10704 and Version V4.5.11001.10602, both give me:

Could you please help me,
thanks

[Blake_ASUS]

Hello mariojimenezangulo,
May I know which Windows KB update is it?
(you may sceenshot all the record that updated on that day)
Please double check if your BIOS is up to date, and reinstall the fingerprint driver.
Thank you.

[JEISON_DAVID]

Buenas, tengo una laptop M509DA y no se como colocarle la huella, el touchpad la trae, pero ni idea si funciona o no.
Ayudenme, gracias.

[mariojimenezang]

Blake_ASUS

Hello mariojimenezangulo,

May I know which Windows KB update is it?

(you may sceenshot all the record that updated on that day)

Please double check if your BIOS is up to date, and reinstall the fingerprint driver.

Thank you.

View post

Hello Blake,
I reset it on Jun-05 trying fix the fingerprint problem. Yesterday it got a new W10 update so it has been 5 days updating!! With this update the fingerprint problem has solved.
Thanks!