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System: Windows 7
Battery or AC: AC
Description: ASUS RMA!!!
Model: ASUS RMA!!!!
Frequency of Occurrence: Always
Reset OS: No

Last edited by aaronwilliamson3217 on 2019/12/24 05:57 Has anyone experience something like this?I sent my Vivobook 14 flip for RMA because one of the hinges broke after about a 1 month usage(The laptop was rarely opened and closed because I use it as a media station for my TV). I wrapped the hack out of it with bubble fillers in case any damage occurs. Days went by. I received an email stating that the unit arrived damaged and I would have to pay $400 to repair the unit otherwise, they will send it back to me unpaired. I bought it for $300. The picture seems that the damage occurred while someone was trying to open the back casing. What do you guys think? Any advises10.

Community Legend II
Hello aaronwilliamson3217, Please provide your SN or RMA number to me through PM. Thank you.