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asus zenbook duo only screenpadplus is working. main screen stoped working

allwyn4joy
Star I
System:
Battery or AC:
Model: System Model ZenBook Pro Duo UX581GV_UX581GV
Frequency of occurrence: this is third time
Reset OS:
Screenshot or video: added
========================
Detailed description:

main screen became black however touch is working . This is the third time it happens. I have updated windows 11 still the problem persists
whatsapp-image-2022-09-30-at-13-25-31.jpeg
whatsapp-image-2022-09-30-at-13-25-55.jpeg

9 REPLIES 9

FongPoui
Rising Star II
9. It will take about 1-2 minutes, read the result. If there is something wrong, there will an error code. If not it will ask to restard...10. Even there is an error code, please try twice... (if it doesn't work)

FongPoui
Rising Star II
Open your MyAsus app 2.Click on Customer support 3.Click on LiveUpdate 4.Click Lastest 5. Unclick "Show the lastest version update availabl 6. Scroll down to Utilities 7. Download "Asus screenpad 2.0 Optimizer 8. Unzip and run asus screenpad optimizer... 9. It will take about 1-2 minutes, read the result. If there is something wrong, there will an error code. If not it will ask to restard...10. Even there is an error code, please try twice... (if it doesn't work)

Falcon_ASUS
Moderator
Moderator
allwyn4joy
  1. System:
  2. Battery or AC:

Model: System Model ZenBook Pro Duo UX581GV_UX581GV

  1. Frequency of occurrence: this is third time
  2. Reset OS:
  3. Screenshot or video: added

========================

Detailed description:

main screen became black however touch is working . This is the third time it happens. I have updated windows 11 still the problem persists

whatsapp-image-2022-09-30-at-13-25-31.jpeg

whatsapp-image-2022-09-30-at-13-25-55.jpeg


asus zenbook duo only screenpadplus is working. main screen stoped working
@allwyn4joy
According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 

allwyn4joy
Star I
Falcon_ASUS

https://zentalk.asus.com/en/discussion/64405/asus-zenbook-duo-only-screenpadplus-is-working-main-scr...

@allwyn4joy

According to what you described, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/. Sorry for any inconvenience it may be caused. 


View post
I told there it is a software issue as keyboard also not working. But they dont understand my problem. they simply asked me to pay for keyboard and screen of 59000 rupees (PFA). i reset the PC again now the keyboard is working however the screenpad problem still persists. is it possible to go back to windows 10? I got this problem only after updated the PC