What you can do is to put your fingers close to the front camera sensors, those should trigger the proximity sensor.
And... it's easier than trying to film the phone while in the pocket.
If it were that simple, we could say exactly what the error is. Unfortunately, when You try to evoke it in a different way than by the ear, it works fine.
PS. I also confirm what my colleague wrote above - in my pocket it can also activate and call emergency contacts.
I sent you the log on priv. I am asking other users to send logs to fix this bug as soon as possible
I sent some of my logs to @Mattias_ASUS . Please send him also if you have this bug.
Good day everyone!
So I got some responses from the R&D team and I need you to try a couple of things.
From the logs we got the devices triggered an auto-calibration to avoid stains, which might have caused an issue.
1) Check screen protector is used and if it is covering the Proximity-Sensor location (Per Picture). Remove screen protector if applicable.
2) Clean the P-sensor location if oily or dirty. Use a lightly damp microfiber cleaning cloth with a few drops of water.
The sensor itself is located here
Please update me if it produces any changes.
1: I don't have any protective glass on the screen. I only have the original case on the back panel. The case does not cover the sensor.
2: My screen is always clean.
This is not the answer that we expected
The same for me. It worked fine on Android 11. Don't know what happened on Android 12, but it seems that it's triggered on lower distance than before.
By the way on direct light (lamp or sun) this sensor is clearly seen. No need to use any objects. :)
Any news ?
If the screen blacks out randomly, you may want to check your screen protector if you’re using one. If you placed the screen protector on the proximity sensor, it will interfere with it.
Another week has passed. You know what the bug is because you got the logs and found the bug. When are you gonna fix it?
As I responded on the PM, I'm waiting for a response from the R&D team.
I have tried everything I have found on the forum and nothing has worked. I do not know if it is Android 12 or not because I updated the phone soon after purchase.
I tried Google Dialer + Google Contacts and thought it resolved the issue but it did not.
I tried the proximity fix app in the play store.
I tried going back to the original case. I do not have a screen protector on the phone.
I tried cleaning the phone.
I tested the proximity sensor using the code in the calculator to take you to the diagnostics and it passes.
My experience is the sensor does not fail immediately but eventually. I put a lock on the phone and that has saved me from pocket dials but I end up seeing my phone attempt to make emergency calls. But while I am talking on the phone I end up accidentally changing setting.
It is very frustrating and I am not sure why there is not a fix. Is it hardware? If so why is it successful in the diagnostics? Is it software and Asus is just slow to fix it?
The WW_user_31.1010.0411.113 update is available. Does it fix the problem ?
I checked. The bug still exists.
Just downgrade to Android 11. Security updates are overrated, they are just a way to sell phones. I know people still using Android 7.
Android 12 really offers nothing over Android 11, other than a less attractive notification shade
This is not a solution, there was also a bug in Android 11 :(
Then I think you have something wrong with your proximity sensor. I haven't had any problemc with proximity sensor on Android 11.
Same here. My proximity sensor works fine in Android 11.
Me too. Prox sensor works in a call and blacks the screen out. Although pocket mode does not work at all. It just shows a warning.
something new ?
I can only use this phone since I disabled anything related to the proximity sensor (like tap/swipe for unlock, don't allow google assistant to start in lock mode, etc, etc). Phone calls improved, since I have installed a third party calling app.
That being said, this really needs to be resolved by Asus, ASAP. I had my phone adding clients to a family chat group, video calling people randomly while in pocket, etc. Absurd malfunctions for a somewhat premium phone.