Hello! I'm having some trouble. I purchased an expensive UX582HS ($3,285 including tax) here in the US from B&H Photo. I'm trying to get Asus Premium Care. In the MyAsus app - it only shows the Standard StudioBook Warranty being available, no Asus Premium Care.
Furthermore when I try to purchase or make any account changes (i.e. address) via the MyAsus app itself - I get a server timeout error.
How can I buy APC outside of the MyAsus app? I found a link, but then discovered it was Asus Canada. I've been unable to find it for my laptop. I've submitted a couple of tickets with support but unfortunately they all seem to be clueless and I'm going in circles.
Usually I purchase Lenovo. This dual screen though really caught my eye. I was nervous. The PC is amazing and blew any expectations I had BUT I don't want to be with a $3k+ laptop and not have the premium warranty. I do need onsite/local repair and that type of stuff. Prior to ordering, Asus did confirm with me that APC was available for this laptop and if I purchased via B&H Photo as a new device and said just not through Best Buy if I wanted APC.
Any help would be appreciated.
System: Zenbook Pro Duo UX582HS
Battery or AC: N/A
Model: UX582HS
Frequency of occurrence: N/A
Reset OS: N/A
Screenshot or video: Attached
========================
Detailed description：
Furthermore when I try to purchase or make any account changes (i.e. address) via the MyAsus app itself - I get a server timeout error.
How can I buy APC outside of the MyAsus app? I found a link, but then discovered it was Asus Canada. I've been unable to find it for my laptop. I've submitted a couple of tickets with support but unfortunately they all seem to be clueless and I'm going in circles.
Usually I purchase Lenovo. This dual screen though really caught my eye. I was nervous. The PC is amazing and blew any expectations I had BUT I don't want to be with a $3k+ laptop and not have the premium warranty. I do need onsite/local repair and that type of stuff. Prior to ordering, Asus did confirm with me that APC was available for this laptop and if I purchased via B&H Photo as a new device and said just not through Best Buy if I wanted APC.
Any help would be appreciated.
System: Zenbook Pro Duo UX582HS
Battery or AC: N/A
Model: UX582HS
Frequency of occurrence: N/A
Reset OS: N/A
Screenshot or video: Attached
========================
Detailed description：
dstrausser83@dstrausser83Hello! I'm having some trouble. I purchased an expensive UX582HS ($3,285 including tax) here in the US from B&H Photo. I'm trying to get Asus Premium Care. In the MyAsus app - it only shows the Standard StudioBook Warranty being available, no Asus Premium Care.
Furthermore when I try to purchase or make any account changes (i.e. address) via the MyAsus app itself - I get a server timeout error.
How can I buy APC outside of the MyAsus app? I found a link, but then discovered it was Asus Canada. I've been unable to find it for my laptop. I've submitted a couple of tickets with support but unfortunately they all seem to be clueless and I'm going in circles.
Usually I purchase Lenovo. This dual screen though really caught my eye. I was nervous. The PC is amazing and blew any expectations I had BUT I don't want to be with a $3k+ laptop and not have the premium warranty. I do need onsite/local repair and that type of stuff. Prior to ordering, Asus did confirm with me that APC was available for this laptop and if I purchased via B&H Photo as a new device and said just not through Best Buy if I wanted APC.
Any help would be appreciated.
System: Zenbook Pro Duo UX582HS
- Battery or AC: N/A
- Model: UX582HS
- Frequency of occurrence: N/A
- Reset OS: N/A
- Screenshot or video: Attached
========================
Detailed description：
ZenBook Pro Duo UX582HS - Asus Premium Care Availability?
Are you looking to purchase Asus Premium Care?
I would like to ask if you have already purchased it, but cannot activate it?
Or are you currently trying to buy it through the MyAsus app?
If you need to purchase Asus Premium Care, I would suggest you to ask the hotline at your location.
Please try CallUs: https://www.asus.com/support/CallUs
Thank you.
