ZenFone8 stuck on waiting for flashing full ramdump

[mail_jackr]

As requested by the mod - opening new discussion for the issue.
The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up.
I hope that at least your service will fix it quickly.

[Chris1]

2021/05, still ok

[marzvin]

flolaff

Hi,

Another bricked Zenfone 8 here from Belgium, arrived last week in CZ and they denied the warranty because I’ve been using an “unlock tool”.

They are asking for 500,28€ to replace the logic board, which I’m obviously not paying.

Any advices on how to answer?

Thanks.

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jakislogin2

https://zentalk.asus.com/en/discussion/comment/186764#Comment_186764

If you in fact didn't try to root your phone, and they refuse to repair it from the ramdump status, then the situation is becoming outrageous. Did you try directing them to this thread and explaining, this is not a sole incident, but clearly a repetitive issue?

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I agree, considering the issue has nothing to do with whether or not phone is rooted, I think Asus are being unreasonable here. This only creates a more toxic relationship with customers.

[Gustav_ASUS]

@jakislogin2 @marzvin Please avoid any unnecessary speculation. I've contacted the user via PM and we will take a closer look at his RMA case. 🙂

[zoltan_dosa]

I've sent my phone to ASUS service in Czech Republic last week. Today I got an email stating that they cannot repair the phone, and I should contact my seller for a refund. That all sounds nice, but with what am I supposed to go to the shop I bought it initially?? Phone is still in Czechia's ASUS service...

[marzvin]

zoltan.dosa

I've sent my phone to ASUS service in Czech Republic last week. Today I got an email stating that they cannot repair the phone, and I should contact my seller for a refund. That all sounds nice, but with what am I supposed to go to the shop I bought it initially?? Phone is still in Czechia's ASUS service...

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Hi this ain't good, where did you buy it from originally? I thought Asus check warranty details before accepting the item back?