Fingerprint Scanner randomly disappearing .99

[devicentextian]

Please tell us some basic information before asking for help:
Model Name:rog 3
Firmware Version:.99
Rooted or not:no
Frequency of Occurrence:random
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Sometimes when placing a finger in scanner it's just blank or simply just not working. i had to open my phone via password and the finger print will work again as normal..

[Anders_ASUS]

devicentextian

https://zentalk.asus.com/en/discussion/comment/131093#Comment_131093

It happens sometimes twice a day so i don't think that's the issue.

https://zentalk.asus.com/en/discussion/comment/131104#Comment_131104

when I pick up the phone it should show a fingerprint where i should put my finger right? but sometimes it doesn't and no matter how i hold my finger in that spot it will not show unless i open it through power button and start typing the password.

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sourabhsu30

https://zentalk.asus.com/en/discussion/comment/131118#Comment_131118

This issue has been happening with me also. Even without using screen protector the fingerprint scanner does not show up when trying to unlock phone.

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Next time it happens, please check if it says "Pin is required when you restart your device" because it might be that your phones have restarted without you knowing.
Could you please take a screenshot?

[MrBlackCrush]

To me it happens every morning just one time, or when I don't use it for many hours, I can't say exactly how many hours.
I would be curious to know if is a security system or if it really do a reboot by itself.
It's not an issue anyway, just put the pin and the scanner is back.
Putting the pin takes 2 second, I read someone advicing to factory reset or bring to service, what kind of idiot advice is this?

[gusg10]

simo97.codega

To me it happens every morning just one time, or when I don't use it for many hours, I can't say exactly how many hours.

I would be curious to know if is a security system or if it really do a reboot by itself.

It's not an issue anyway, just put the pin and the scanner is back.

Putting the pin takes 2 second, I read someone advicing to factory reset or bring to service, what kind of idiot advice is this?

View post

I have the same problem at boot,fingerprint scanner disappearing and only pin is working.In older firmware fingerprint scanner worked normally at boot

[gusg10]

simo97.codega

To me it happens every morning just one time, or when I don't use it for many hours, I can't say exactly how many hours.

I would be curious to know if is a security system or if it really do a reboot by itself.

It's not an issue anyway, just put the pin and the scanner is back.

Putting the pin takes 2 second, I read someone advicing to factory reset or bring to service, what kind of idiot advice is this?

View post

For me fingerprint scanner disappearing at boot and only pin is working,It used to work normally in previous firmware.