GPS problem

[duy1406]

Please tell us some basic information before asking for help:
Model Name: Rog phone 2
Firmware Version: 17.0240.2009.49
Rooted or not: Not
Frequency of Occurrence: GPS doesn't work.
APP Name & APP Version (If your issue relates to the app): Google map
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
When I opened Google map, it said GPS signal lost. I tried to factory reset my phone already but it still doesn't work.

[ronald1985]

duy1406

https://zentalk.asus.com/en/discussion/comment/131026#Comment_131026

I did all of 2 your solutions but it still doesn't work. It seems the GPS chip is broken I think. So disappointed with the phone's quality. I just bought it nearly 1 year.

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You probably already have this, but ensure you have Settings - Locations - Google Location Accuracy enabled.
Also, have Wifi and Bluetooth scanning enabled.
By the way, do you have dual sim in use?

[duy1406]

ronald1985

https://zentalk.asus.com/en/discussion/comment/131027#Comment_131027

You probably already have this, but ensure you have Settings - Locations - Google Location Accuracy enabled.

Also, have Wifi and Bluetooth scanning enabled.

By the way, do you have dual sim in use?

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Yes, all these settings is enabled already. And I only use one sim. Thank you for your help anyway. Cheers

[ronald1985]

duy1406

https://zentalk.asus.com/en/discussion/comment/131029#Comment_131029

Yes, all these settings is enabled already. And I only use one sim. Thank you for your help anyway. Cheers

View post

In the GPS Test app, there will be 3 dots top right. Choose AGPS and then do Update Only. Wait for a few minutes with this app open.
Another suggestion is in Developer Options, enable Force full GNSS measurements.
If you have a case off, take it off and then try.
If none of these work, then I would contact your mobile data provider first before assuming the chip is broken/go to service centre.

[wayne_hbw]

Check if u are using a metal frame bumper...

[L3tt1sch]

Same problem. Made factory reset, didn't help...