Please ASUS team help your customer regarding overheat of asus ROG 2 auto shutdown

[Bingo_man]

ROG 2 users hass been suffering automatic shut down after phone reaches 40°c why...even a low budget phone can reach 40°c without shutdown why..shutdown in Flagship gaming Phone..I buY rog 2 with all money I had just to see this dossapointment..please ASUS team your customer need your help Many of us are suffering this same situation
========================================Come on ASUS ROG2 user lets join our hands and complain about this issue or else this ASUS will let us buy their worst product again and again

[Swaraj]

deeppaul589

https://zentalk.asus.com/en/discussion/comment/119390#Comment_119390

The mods said sudden restarts are hardware issue and service center says the hardware is okay. So I said they should replace the device if they cannot be sure if the hardware is okay.

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Oh u meant it in that way. 🤔
But still i cant stop laughing on asus
They are fighting among themselves blaming on eachother saying hardware issue n software issue but not trying to fix it

[deeppaul589]

Swaraj

https://zentalk.asus.com/en/discussion/comment/119474#Comment_119474

Oh u meant it in that way. 🤔

But still i cant stop laughing on asus

They are fighting among themselves blaming on eachother saying hardware issue n software issue but not trying to fix it

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Personally I don't believe this is hardware issue, but there software is not optimized.

[Swaraj]

deeppaul589

https://zentalk.asus.com/en/discussion/comment/119509#Comment_119509

Personally I don't believe this is hardware issue, but there software is not optimized.

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Well they never gonna admit there software issue 😉(ur phone is faulty change ur hardware.... 😂🤣😂🤣😂🤣😂🤣😂). Probably u got what i meant xD

[Anders_ASUS]

Akash Gupta

https://zentalk.asus.com/en/discussion/comment/119327#Comment_119327

My shut down issue is solved after downgrading my device to android 9. Can you explain that? I tested this after having my device up for more than 27 hours.

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It could be either one of these explanations
You do have a hardware issue. A9 pushes the hardware differently but it should show even in A9 sooner or later
You never had a hardware issue and a simple factory reset could maybe have fixed your issue
You never had a hardware issue BUT a simple factory reset wouldn't have fixed your issue because there's something wrong in the kernel. This can can only be fixed by a totally fresh install by first downgrading to A9 and then upgrading to A10 again
You're very welcome to send me a PM with all the info you can provide such as your SN and IMEI number, RMA number, updated problem description and a log if you have. I can then forward this info and find out exactly why your case was refused a hardware fix.

[#6]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/119331#Comment_119331

It could be either one of these explanations

1. You do have a hardware issue. A9 pushes the hardware differently but it should show even in A9 sooner or later
2. You never had a hardware issue and a simple factory reset could maybe have fixed your issue
3. You never had a hardware issue BUT a simple factory reset wouldn't have fixed your issue because there's something wrong in the kernel. This can can only be fixed by a totally fresh install by first downgrading to A9 and then upgrading to A10 again

You're very welcome to send me a PM with all the info you can provide such as your SN and IMEI number, RMA number, updated problem description and a log if you have. I can then forward this info and find out exactly why your case was refused a hardware fix.

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Its been almost an year for me using this phone and in these months i only faced shut down issue starting from updates that was launched in late A10 for rog 2. Idk if this hardware issue is caused after we buy the device or its already there from the beginning when we buy the device. If its caused after the time passed then its the most fragile piece of hardware i have ever seen in a mobile and if its there since i bought the phone then why was it giving me issue in late A10 updates? Why was its ok in A9 and beginning of A10??