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Grey lines and green flicker on webcam when using AC power

Quarter
Star II
System: Windows 10
Battery or AC: AC
Description: Grey lines and green flicker on webcam when using AC power
Model: UX533FD
Frequency of Occurrence: Always
Reset OS: No

Last edited by Quarter on 2019/12/9 09:37 As described above, the webcam image has grey lines and occasional green flickers. This only occurs when AC power is plugged in, everything works perfectly when using battery. I have removed and re-installed drivers with no success. This is a brand new laptop that I removed from the box yesterday. I see that there are two other questions with the same issue, but no answer has been provided. Is this a hardware issue and do I need to return my laptop or is there a software fix?
294 REPLIES 294

Blake_ASUS
Community Legend II
deborahsecular

https://zentalk.asus.com/en/discussion/comment/108459#Comment_108459

Hello Blake can you please tell me how to fix the problem, I have the same issue as well. I have the Zenbook 13 UX331FA-AS51


View post
Hello deborahsecular,
Please kindly share a video of the issue.
Thank you so much.

Blake_ASUS
Community Legend II
aladeen

hi every one ,

I have the same issue with ProArt StudioBook Pro 17 / W700G3T

SN#L1N0CX02W17102D


View post
Hello aladeen,
Please update BIOS 310 from our official support website
ProArt StudioBook Pro 17 W700G3T BIOS & FIRMWARE | Laptops | ASUS Global
Thank you.

Blake_ASUS
Community Legend II
mhaber7

i am having the same issue with ASUS VivoBook 14 X412FJ

any help??


View post
Hello mhaber7,
Please update BIOS 307  from our official support website
ASUS VivoBook 14 X412FJ BIOS & FIRMWARE | Laptops | ASUS GlobalThank you.

@Blake_ASUS the BIOS update worked!!! Thanks a lot bud!
Why isn't this BIOS version available to public?

doctordebs2
Star I
I have an ASUSPRO P5540FA-BM0385R laptop which is barely 2 weeks old and suffering the same grey lines issue on the webcam but only when the laptop is plugged in (not an issue when running from battery).
Has this issue been resolved for this model and if so how can I obtain the updated (and fixed) BIOS?
Current BIOS version is : ASUSTek COMPUTER INC. P5440FA.311, 30/04/2020.
OS - Windows 10 Pro 64-bit (10.0, Build 19041)