Windows 11 on Vivobook Pro 15 has been getting unresponsive to any keyboard input multiple times

desteldestel Level 1
edited November 22 in VivoBook
  1. System: Microsoft Windows 11 Pro 22H2 64-bit 10.0.22621, OS build 22621.819, Windows Feature Experience Pack 1000.22636.1000.0
  2. Battery or AC: On Battery and AC
  3. Firmware Release date: 20220427
  4. Firmware Version: M3500QA.308
  5. Model: KM3500QA-OLED-L722X
  6. BIOS version: 308
  7. Frequency of occurrence: 3 times since 16/11/2022
  8. Reset OS: No
  9. Screenshot or video: Attached

========================

Software and Driver details:

APU - AMD Radeon(TM) Graphics - Primary/Integrated

VRAM - 512 MB - DDR4 1600 MHz

Software Version - 10.21.30024.0

Driver Version - 21.30.44.14-220513a1-379771C-Asus

Provider - Advanced Micro Devices, Inc.

2D Driver Version - 8.1.1.1634

Direct3D® Version - 9.14.10.01510

OpenGL® Version - 29.20.11000.14761

AMD Audio Driver Version - 10.0.1.21

Vulkan™ Driver Version - 2.0.204

Vulkan™ API Version - 1.2.196

Windows Version - Windows 11 (64 bit)

Detailed description:

Windows 11 desktop has been getting unresponsive multiple times this past week. I've noticed that after I wake up the laptop from standby or wake up the screen from a blank screen time-out, an application may become unresponsive (Microsoft Edge, Firefox, Asus ScreenXpert and others) and then everything stops working, except for the mouse (taskbar doesn't show, keyboard hotkeys don't respond). I am forced to do a hard shut down by continuously pressing the power button.

On 8/11/2022, I had a report by Windows' System Maintenance of a "hardware" problem. Here are the details:

Source

Windows


Summary

Hardware error


Date

‎8/‎11/‎2022 10:42 am


Status

Not reported


Description

A problem with your hardware caused Windows to stop working correctly.


Problem signature

Problem Event Name: LiveKernelEvent

Code: 193

Parameter 1: 815

Parameter 2: 2

Parameter 3: ffff9b8c1d0450c0

Parameter 4: 0

OS version: 10_0_22621

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22621.2.0.0.256.48

Locale ID: 1033

It appears I'm fully up to date with Windows updates and with Asus updates.

I did a one-click System Diagnosis test via MyASUS app and it reported 0 problems (No problem found) for the Hardware diagnostic.

Could this be a recent Windows update or a graphics card/driver problem? Or could this be a CPU problem? What can I do to fix this and prevent this from happening again?

Thank you for your assistance.


Comments

  • This is some possibly relevant debug info I grabbed from Event Viewer.

    I have marked with BOLD the events that seemed relevant to me.

    Level Date and Time Source Event ID Task Category


    Information 22/11/2022 2:52:45 μμ Microsoft-Windows-Kernel-General 16 None The access history in hive \??\Volume{1d840f91-a93b-45b7-a013-590bcdfaf775}\System Volume Information\SPP\SppCbsHiveStore\{cd42efe1-f6f1-427c-b004-033192c625a4}{0ED6112F-AA87-425C-BCC6-8F21915D8947} was cleared updating 14779 keys and creating 2485 modified pages.

    Information 22/11/2022 2:52:43 μμ Microsoft-Windows-Kernel-General 11 None TxR init phase for hive \??\GLOBALROOT\Device\HarddiskVolumeShadowCopy2\WINDOWS\System32\config\DRIVERS (TM: {d756d782-6a61-11ed-9a8e-b069a103e387}, RM: {d756d781-6a61-11ed-9a8e-b069a103e387}) finished with result=0xC00000A2 (Internal code=7).

    Information 22/11/2022 2:52:43 μμ Microsoft-Windows-Kernel-General 11 None TxR init phase for hive \??\GLOBALROOT\Device\HarddiskVolumeShadowCopy2\WINDOWS\System32\config\SYSTEM (TM: {d756d77f-6a61-11ed-9a8e-b069a103e387}, RM: {d756d77e-6a61-11ed-9a8e-b069a103e387}) finished with result=0xC00000A2 (Internal code=7).

    Information 22/11/2022 2:52:42 μμ Microsoft-Windows-Ntfs 98 None Volume OS (\Device\HarddiskVolumeShadowCopy2) is healthy. No action is needed.

    Error 22/11/2022 2:52:27 μμ Microsoft-Windows-LanguagePackSetup 1042 Removing language pack You cannot uninstall language en-GB because the language is the system installed UI language.

    Information 22/11/2022 2:51:59 μμ Microsoft-Windows-Kernel-Power 506 (157) "The system is entering Modern Standby 


    Reason: Idle Timeout."

    Information 22/11/2022 2:51:59 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 3 to 4.


    Reason SessionUnlock 


    BootId: 63"

    Information 22/11/2022 2:51:56 μμ Microsoft-Windows-Kernel-General 16 None The access history in hive \??\C:\ProgramData\Microsoft\Provisioning\Microsoft-Desktop-Provisioning-Sequence.dat was cleared updating 0 keys and creating 0 modified pages.

    Information 22/11/2022 2:48:58 μμ Service Control Manager 7040 None The start type of the Background Intelligent Transfer Service service was changed from auto start to demand start.

    Information 22/11/2022 2:45:03 μμ Microsoft-Windows-Kernel-General 16 None The access history in hive \??\C:\ProgramData\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\S-1-5-21-116264535-1673004970-2298719682-1001\SystemAppData\Helium\Cache\d7b55b166ff34f72_COM15.dat was cleared updating 1 keys and creating 1 modified pages.

    Information 22/11/2022 2:45:03 μμ Microsoft-Windows-Kernel-General 16 None The access history in hive \??\C:\Users\user\AppData\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\SystemAppData\Helium\UserClasses.dat was cleared updating 1 keys and creating 1 modified pages.

    Information 22/11/2022 2:45:03 μμ Microsoft-Windows-Kernel-General 16 None The access history in hive \??\C:\Users\user\AppData\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\SystemAppData\Helium\User.dat was cleared updating 1 keys and creating 1 modified pages.

    Information 22/11/2022 2:45:03 μμ Microsoft-Windows-Kernel-General 16 None The access history in hive \??\C:\Users\user\AppData\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\Settings\settings.dat was cleared updating 12 keys and creating 3 modified pages.

    Information 22/11/2022 2:44:53 μμ Service Control Manager 7040 None The start type of the Background Intelligent Transfer Service service was changed from demand start to auto start.

    Information 22/11/2022 2:43:48 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 1 to 3.


    Reason InputPoUserPresent 


    BootId: 63"

    Information 22/11/2022 2:43:48 μμ Microsoft-Windows-Kernel-Power 507 (158) "The system is exiting Modern Standby 


    Reason: Input Touchpad."

    Information 22/11/2022 2:42:28 μμ Microsoft-Windows-Kernel-Power 506 (157) "The system is entering Modern Standby 


    Reason: Idle Timeout."

    Information 22/11/2022 2:42:28 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 0 to 1.


    Reason SessionUnlock 


    BootId: 63"

    Warning 22/11/2022 2:41:24 μμ Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded. Client PID 14764.

    Information 22/11/2022 2:41:18 μμ Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Connected, Reason: None

    Information 22/11/2022 2:41:16 μμ Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Disconnected, Reason: NIC compliance

    Warning 22/11/2022 2:41:16 μμ Microsoft-Windows-WLAN-AutoConfig 4003 None "WLAN AutoConfig detected limited connectivity, attempting automatic recovery.


    Recovery Type: 4

    Error Code: 0x0

    Trigger Reason: 7

    IP Family: 0

    "

    Warning 22/11/2022 2:40:24 μμ Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded. Client PID 14764.

    Warning 22/11/2022 2:37:14 μμ Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded. Client PID 2492.

    Warning 22/11/2022 2:37:09 μμ Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded. Client PID 2492.

    Warning 22/11/2022 2:37:04 μμ Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded. Client PID 2492.

    Information 22/11/2022 2:37:03 μμ Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Connected, Reason: None

    Information 22/11/2022 2:37:01 μμ Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Disconnected, Reason: NIC compliance

    Warning 22/11/2022 2:37:01 μμ Microsoft-Windows-WLAN-AutoConfig 4003 None "WLAN AutoConfig detected limited connectivity, attempting automatic recovery.


    Recovery Type: 4

    Error Code: 0x0

    Trigger Reason: 2

    IP Family: 0

    "

    Warning 22/11/2022 2:36:57 μμ Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded. Client PID 2492.

    Warning 22/11/2022 2:36:54 μμ Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded. Client PID 2492.

    Information 22/11/2022 2:36:33 μμ Microsoft-Windows-Kernel-General 16 None The access history in hive \??\C:\Users\user\AppData\Local\Packages\Microsoft.ScreenSketch_8wekyb3d8bbwe\Settings\settings.dat was cleared updating 2 keys and creating 1 modified pages.

    Warning 22/11/2022 2:35:31 μμ Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 

    Windows.SecurityCenter.SecurityAppBroker

     and APPID 

    Unavailable

     to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

    Warning 22/11/2022 2:35:31 μμ Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID 

    Windows.SecurityCenter.WscBrokerManager

     and APPID 

    Unavailable

     to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."

    Information 22/11/2022 2:35:31 μμ Microsoft-Windows-IsolatedUserMode 5 None Secure Trustlet NULL Id 0 and Pid 0 started with status STATUS_SUCCESS.

    Error 22/11/2022 2:35:07 μμ Microsoft-Windows-DistributedCOM 10010 None The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.

    Warning 22/11/2022 2:33:39 μμ Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name activity.windows.com timed out after none of the configured DNS servers responded. Client PID 9332.

    ...

    Warning 22/11/2022 2:33:33 μμ Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded. Client PID 2492.

    Information 22/11/2022 2:33:33 μμ Microsoft-Windows-Winlogon 7001 (1101) User Logon Notification for Customer Experience Improvement Program

    Information 22/11/2022 2:33:32 μμ Microsoft-Windows-TPM-WMI 1025 None The TPM was successfully provisioned and is now ready for use.

    Information 22/11/2022 2:33:30 μμ Microsoft-Windows-TPM-WMI 1282 None The TBS device identifier has been generated.

    Information 22/11/2022 2:33:30 μμ TPM 18 None This event triggers the Trusted Platform Module (TPM) provisioning/status check to run.

    Information 22/11/2022 2:33:30 μμ Service Control Manager 7026 None "The following boot-start or system-start driver(s) did not load: 

    Gemma

    WinSetupMon"

    Information 22/11/2022 2:33:30 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'Gemma' (10.0, ‎2022‎-‎06‎-‎22T18:11:20.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:28 μμ Microsoft-Windows-WLAN-AutoConfig 10001 None "WLAN Extensibility Module has successfully started.


    Module Path: C:\WINDOWS\system32\mtkihvx.dll

    "

    Information 22/11/2022 2:33:28 μμ Microsoft-Windows-WLAN-AutoConfig 4000 None "WLAN AutoConfig service has successfully started.

    "


    Information 22/11/2022 2:33:27 μμ Win32k 267 None Touch/Touchpad Hardware Quality Assurance verification succeeded.

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'storqosflt' (10.0, ‎2104‎-‎09‎-‎10T19:24:01.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'CldFlt' (10.0, ‎1973‎-‎05‎-‎02T21:05:59.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-FilterManager 1 None File System Filter 'CldFlt' (Version 10.0, ‎1973‎-‎05‎-‎02T21:05:59.000000000Z) unloaded successfully.

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'CldFlt' (10.0, ‎1973‎-‎05‎-‎02T21:05:59.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'luafv' (10.0, ‎1976‎-‎09‎-‎16T13:02:14.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'wcifs' (10.0, ‎2051‎-‎09‎-‎09T09:23:39.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'bfs' (10.0, ‎2093‎-‎01‎-‎08T16:31:30.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-DHCPv6-Client 51046 Service State Event DHCPv6 client service is started

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-Dhcp-Client 50036 Service State Event DHCPv4 client service is started

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-Dhcp-Client 50103 Service State Event DHCPv4 client registered for shutdown notification

    Information 22/11/2022 2:33:27 μμ Microsoft-Windows-Dhcp-Client 50036 Service State Event DHCPv4 client service is started

    Information 22/11/2022 2:33:27 μμ Win32k 267 None Touch/Touchpad Hardware Quality Assurance verification succeeded.

    ...

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: msv1_0"

    Information 22/11/2022 2:33:26 μμ Microsoft-Windows-IsolatedUserMode 5 None Secure Trustlet NULL Id 0 and Pid 0 started with status STATUS_SUCCESS.

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: sfapm"

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: schannel"

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: wdigest"

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: cloudap"

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: pku2u"

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: tspkg"

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: msv1_0"

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: kerberos"

    Warning 22/11/2022 2:33:26 μμ LsaSrv 6155 None "LSA package is not signed as expected. This can cause unexpected behavior with Credential Guard.


    PackageName: negoexts"

    Information 22/11/2022 2:33:26 μμ LsaSrv 6156 None "Virtualization Based Security for Credential Guard auto enablement status.


    Hardware Requirements: 1

    Domain Joined: 0

    Azure AD Joined: 0"

    Information 22/11/2022 2:33:26 μμ Microsoft-Windows-Wininit 13 None Credential Guard was started and will protect LSA credentials.

    Information 22/11/2022 2:33:26 μμ Microsoft-Windows-Wininit 18 None VBS Key Isolation was started and will protect VSM-isolated keys.

    Information 22/11/2022 2:33:26 μμ Microsoft-Windows-IsolatedUserMode 1 None Secure Trustlet \??\C:\WINDOWS\system32\lsaiso.exe Id 1 and Pid 1660 started with status STATUS_SUCCESS.

    Information 22/11/2022 2:33:26 μμ Microsoft-Windows-IsolatedUserMode 5 None Secure Trustlet NULL Id 0 and Pid 0 started with status STATUS_SUCCESS.

    Information 22/11/2022 2:33:26 μμ Microsoft-Windows-Wininit 14 None "Credential Guard configuration:


    Registry Configuration: 0x2

    Test Configuration: 0

    Auto Enablement: 1"

    Information 22/11/2022 2:33:25 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'trufos' (10.0, ‎2022‎-‎04‎-‎14T01:44:23.000000000Z) has successfully loaded and registered with Filter Manager.

    Warning 22/11/2022 2:33:23 μμ Microsoft-Windows-Kernel-PnP 219 (212) The driver \Driver\WUDFRd failed to load for the device USB\VID_04F3&PID_0C6E\6&13c452c7&0&1.

    Information 22/11/2022 2:33:23 μμ Microsoft-Windows-DriverFrameworks-UserMode 10118 Startup of the UMDF reflector UMDF reflector is unable to connect to service control manager (SCM). This is expected during boot, when SCM has not started yet. Will retry when it starts.

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Power 521 (220) Active battery count change.

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Power 521 (220) Active battery count change.

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 15 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 164

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 14 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 164

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 13 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 164

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 12 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 164

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 11 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 152

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 10 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 152

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 9 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 156

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 8 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 156

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 7 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 160

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 6 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 160

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 5 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 147

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 4 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 147

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 3 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 143

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 2 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 143

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 1 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 139

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-Processor-Power 55 (47) "Processor 0 in group 0 exposes the following power management capabilities:


    Idle state type: ACPI Idle (LPI) States (3 state(s))


    Performance state type: ACPI Collaborative Processor Performance Control

    Nominal Frequency (MHz): 3201

    Maximum performance percentage: 139

    Minimum performance percentage: 34

    Minimum throttle percentage: 12"

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Kernel-General 24 (11) The time zone information was refreshed with exit reason 0. Current time zone bias is -120.

    Information 22/11/2022 2:33:20 μμ Microsoft-Windows-Ntfs 98 None Volume F: (\Device\HarddiskVolume4) is healthy. No action is needed.

    Information 22/11/2022 2:33:19 μμ Microsoft-Windows-Ntfs 98 None Volume \\?\Volume{821072dd-e6bd-4940-8e45-890bc419046e} (\Device\HarddiskVolume5) is healthy. No action is needed.

    Critical 22/11/2022 2:33:19 μμ Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    Information 22/11/2022 2:33:19 μμ Microsoft-Windows-Kernel-Power 125 (86) "ACPI thermal zone \_TZ.THRM has been enumerated.       

    _PSV = 374K       

    _TC1 = 2       

    _TC2 = 10       

    _TSP = 10000ms       

    _AC0 = 0K       

    _AC1 = 0K       

    _AC2 = 0K       

    _AC3 = 0K       

    _AC4 = 0K       

    _AC5 = 0K       

    _AC6 = 0K       

    _AC7 = 0K       

    _AC8 = 0K       

    _AC9 = 0K       

    _CRT = 376K       

    _HOT = 0K       

    minimum throttle = 0       

    _CR3 = 0K"

    Information 22/11/2022 2:33:19 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'npsvctrig' (10.0, ‎1979‎-‎12‎-‎19T18:12:41.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:19 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'atc' (10.0, ‎2022‎-‎09‎-‎07T16:29:11.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:19 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'FileCrypt' (10.0, ‎1983‎-‎08‎-‎19T04:58:35.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:19 μμ Microsoft-Windows-Ntfs 98 None Volume C: (\Device\HarddiskVolume3) is healthy. No action is needed.

    Information 22/11/2022 2:33:18 μμ Microsoft-Windows-FilterManager 1 None File System Filter 'Gemma' (Version 10.0, ‎2022‎-‎06‎-‎22T18:11:20.000000000Z) unloaded successfully.

    Information 22/11/2022 2:33:18 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'Gemma' (10.0, ‎2022‎-‎06‎-‎22T18:11:20.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:18 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'vlflt' (10.0, ‎2022‎-‎05‎-‎25T18:20:19.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:18 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'Wof' (10.0, ‎2056‎-‎07‎-‎23T08:11:08.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:18 μμ Microsoft-Windows-FilterManager 6 None File System Filter 'FileInfo' (10.0, ‎2079‎-‎02‎-‎27T00:03:00.000000000Z) has successfully loaded and registered with Filter Manager.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-HAL 16 None The iommu fault reporting has been initialized.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-General 20 (6) "The leap second configuration has been updated.

    Reason: Leap second data initialized from registry during boot

    Leap seconds enabled: true

    New leap second count: 0

    Old leap second count: 0"

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-IsolatedUserMode 3 None Secure Kernel started with status STATUS_SUCCESS and flags HvciEnabled,HvciStrictMode.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Hyper-V-Hypervisor 165 None "Hypervisor configured mitigations for CVE-2019-11091, CVE-2018-12126, CVE-2018-12127, CVE-2018-12130 for virtual machines.


    Processor not affected: false

    Processor family not affected: false

    Processor supports microarchitectural buffer flush: false

    Buffer flush needed: false

    "

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Hyper-V-Hypervisor 156 None "Hypervisor configured mitigations for CVE-2018-3646 for virtual machines.


    Processor not affected: false

    Processor family not affected: false

    Processor supports cache flush: false

    HyperThreading enabled: true

    Parent hypervisor applies mitigations: false

    Mitigations disabled by bcdedit: false

    Mitigations enabled: true

    Cache flush needed: false

    "

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Hyper-V-Hypervisor 129 None "Hypervisor initialized I/O remapping.


    Hardware present: true

    Hardware enabled: true

    Policy: 0x0

    Enabled features: 0x4A

    Internal information: 0x0

    Problems: 0x0

    Additional information: 0x0"

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Hyper-V-Hypervisor 2 None Hypervisor scheduler type is 0x4.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Hyper-V-Hypervisor 1 None Hypervisor successfully started.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-Boot 30 (21) The firmware reported boot metrics.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-Boot 27 (33) The boot type was 0x0.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-Boot 25 (32) The boot menu policy was 0x1.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-Boot 238 (101) EFI time zone bias: 2047. Daylight flags: 0. Firmware time: ‎2022‎-‎11‎-‎22T14:33:16.000000000Z.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-Boot 20 (31) The last shutdown's success status was false. The last boot's success status was true.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-Boot 32 (58) The bootmgr spent 0 ms waiting for user input.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-Boot 18 (57) There are 0x1 boot options on this system.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-Boot 153 (62) Virtualization-based security (policies: VBS Enabled,VSM Required,Hvci,Boot Chain Signer Soft Enforced) is enabled due to VBS registry configuration.

    Information 22/11/2022 2:33:27 μμ EventLog 6013 None The system uptime is 10 seconds.

    Information 22/11/2022 2:33:27 μμ EventLog 6005 None The Event log service was started.

    Information 22/11/2022 2:33:27 μμ EventLog 6009 None Microsoft (R) Windows (R) 10.00. 22621 Multiprocessor Free.

    Error 22/11/2022 2:33:27 μμ EventLog 6008 None The previous system shutdown at 1:21:47 PM on ‎11/‎22/‎2022 was unexpected.

    Information 22/11/2022 2:33:17 μμ Microsoft-Windows-Kernel-General 12 (1) The operating system started at system time ‎2022‎-‎11‎-‎22T12:33:17.500000000Z.

    Information 22/11/2022 2:08:38 μμ Microsoft-Windows-Kernel-Power 506 (157) "The system is entering Modern Standby 


    Reason: Idle Timeout."


    Level Date and Time Source Event ID Task Category

    Information 22/11/2022 2:07:35 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 7 to 9.


    Reason InputPoUserPresent 


    BootId: 62"

    Information 22/11/2022 2:07:35 μμ Microsoft-Windows-Kernel-Power 507 (158) "The system is exiting Modern Standby 


    Reason: Input Touchpad."

    Information 22/11/2022 2:05:38 μμ Microsoft-Windows-Kernel-Power 506 (157) "The system is entering Modern Standby 


    Reason: Idle Timeout."

    Information 22/11/2022 2:05:38 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 6 to 7.


    Reason SessionUnlock 


    BootId: 62"

    Information 22/11/2022 2:04:33 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 5 to 6.


    Reason Unknown 


    BootId: 62"

    Information 22/11/2022 2:04:33 μμ Microsoft-Windows-Kernel-Power 507 (158) "The system is exiting Modern Standby 


    Reason: Power Button."

    Information 22/11/2022 2:04:33 μμ Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Connected, Reason: None

    Information 22/11/2022 1:23:47 μμ Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Disconnected, Reason: Adaptive Connected Standby

    Information 22/11/2022 1:23:39 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 4 to 5.


    Reason SessionUnlock 


    BootId: 62"

    Information 22/11/2022 1:21:11 μμ Microsoft-Windows-Kernel-Power 506 (157) "The system is entering Modern Standby 


    Reason: Idle Timeout."

    Information 22/11/2022 1:21:11 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 3 to 4.


    Reason SessionUnlock 


    BootId: 62"

    Information 22/11/2022 1:18:39 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 2 to 3.


    Reason Unknown 


    BootId: 62"

    Information 22/11/2022 1:18:39 μμ Microsoft-Windows-Kernel-Power 507 (158) "The system is exiting Modern Standby 


    Reason: Power Button."

    Information 22/11/2022 1:18:39 μμ Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Connected, Reason: None

    Information 22/11/2022 1:17:45 μμ Microsoft-Windows-Kernel-Power 172 (203) Connectivity state in standby: Disconnected, Reason: Adaptive Connected Standby

    Information 22/11/2022 1:17:39 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 1 to 2.


    Reason SessionUnlock 


    BootId: 62"

    Information 22/11/2022 1:15:25 μμ Microsoft-Windows-Kernel-Power 506 (157) "The system is entering Modern Standby 


    Reason: Idle Timeout."

    Information 22/11/2022 1:15:25 μμ Microsoft-Windows-Kernel-Power 566 (268) "The system session has transitioned from 0 to 1.


    Reason SessionUnlock 


    BootId: 62"


  • @destel

    You can try to enter the safe mode to see if the problem still occurs. If it does not appear, it means that the program (not the system itself) installed subsequently causes this situation to occur. After that, you can check (remove) the installed programs one by one to confirm whether the problem disappears. But I think backing up the data and restoring the system will save more time. Sorry for any inconvenience it may be caused. 


Sign In or Register to comment.