ROG Phone 6 on AT&T DUO Video calls and network disconnecting

jeanriverajeanrivera Level 1
edited October 15 in ROG Phone 6

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 6 16/512
  2. Firmware Version: 32.2810.2209.197
  3. Rooted or not: NO
  4. Frequency of Occurrence: Always with WIFI On
  5. APP Name & APP Version (If your issue relates to the app): Google DUO

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


My ROG Phone 6 (USA Version) on AT&T network is having an issue with mobile signal every time I use Google DUO (now Google Meet) every time I am on WIFI my mobile connection, connects and disconnects randomly but continuously until I finish the call or turn off WIFI, it only happens on this app, to the point that it can force a reboot sometimes.

I have tried several things that came to my mind, such as, turn off 5G, turn off 4G, turned off seamless connection between WIFI and Mobile data, I turned off mobile data while on WIFI, I tried turning off Dual Band WIFI, I switch SIM card slot, I tried multiple combinations of all this options and still doing the same thing.

Has anyone faced the same issue, or is it only me? can anyone else on AT&T try such thing on Google DUO?

I have attached a bugreport I took right after the problem happening



  • also someone else with similar issue

  • @Mattias_ASUS I have found this issue with multiple apps, and even sometimes without any app being visibly open, and my phone constantly reboots while charging overnight at least 4 nights out of 7 days a week. this is very inconvenient due to missing important notifications I get through the nigh not being available when I wake up and getting them too late.

  • Hi!

    Thanks for letting me know, will forward this to the R&D team :)

  • jeanriverajeanrivera Level 1
    edited October 20

    Here another bug report after random reboot after loosing signal

  • Hello @jeanrivera

    I am sending you a PM :)

  • Here is another bug report after loosing signal by just turning off/on WIFI

  • jeanriverajeanrivera Level 1
    edited November 12

    here is an update after RMA, nothing have changed, I got a new device, that has the same problem I have generated 2 new bug reports on new device with exactly the same problem

    the only work around is pulling the SIM card or turn off mobile data, which none of them are real solutions


    can you forward this bug report to development team, for further investigation?

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