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ROG Phone 8 Pro Problem with WiFi Calls

Star I

Hello i have a problem with my current ROG Phone 8 Pro. As soon as i connect to any WiFi network i am unable to do or receive any calls. If i try to call someone i get a notification to activate WiFi Calling (what i already did).
I observed that once i connect to a Network my SIM card permanently switches between disabled and enabled, wich results in my phone number not registering correctly.
I just installed the latest update but the error remains. It is not a SIM Problem, in a different Phone everything works fine. Its not a WiFi Problem, this happens with any Network that has an internet connection (i also tested a Network without an internet connection and here my SIM stayed aktive).

Does anyone had similar problems, or does someone has an idea that might help?



Hello @Raven1 

Which firmware version are you on? And I was wondering if you could create a log so the devs can look into the issue.
For this I will write the steps down below and make sure to start the log process before connecting to WiFi and then trying to recreate the issue.
Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)