If an external keyboard is connected, can q and tab keys of the keyboard work normally?
If the external keyboard can be used normally, that means the original keyboard of the laptop may be faulty and needs to be sent for repair.
The following is the contact information:
Also you can contact the local service center for help. The following is the contact information:
Sorry for any inconvenience it may be caused.
If the hotkeys of your ASUS notebook lose their function, you can automatically update the driver and utility via ASUS Live Update (or MyAsus) to fix the problem. You can also manually download the latest driver and utility from the ASUS Official Website