ASUS - ZenTalk

FongPoui · ‎08-26-2022

System: Windows 11
Battery or AC:
Model: UX8402ZE
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：I remarked that when I connect two external harddisks to the two thunderbolt 4 ports and another one to USB-type A, MyASus will automaticall self close.
Why???

Falcon_ASUS · ‎08-28-2022

FongPoui
System: Windows 11
Battery or AC:
Model: UX8402ZE
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：I remarked that when I connect two external harddisks to the two thunderbolt 4 ports and another one to USB-type A, MyASus will automaticall self close.
Why???

MyASus app self closing

@FongPoui
What is the BIOS and system version you are currently using? Are they all updated to the latest?
[Notebook] How to check the model name and BIOS version | Official Support | ASUS Global Which version of Windows operating system am I running?Also, what is the model of the external device you connected?
Does the situation improve if u remove and reinstall MyASUS?
Sorry for any inconvenience it may be caused.

FongPoui · ‎08-29-2022

@Falcon_ASUS
"what is the model of the external device you connected?"
It's a Caldigit TS4 element Hub (3 thunderbolts+4 USB type A with an adapter (full power, it is as big as Zenbook adapter).
My remark is when I connect any external SSD to it's USB Type A port, MyASus will go to self closing after opening for a very short time.
That SSD connected to USB-A port works well. No problem found.

Falcon_ASUS · ‎08-29-2022

FongPoui
@Falcon_ASUS
"what is the model of the external device you connected?"
It's a Caldigit TS4 element Hub (3 thunderbolts+4 USB type A with an adapter (full power, it is as big as Zenbook adapter).
My remark is when I connect any external SSD to it's USB Type A port, MyASus will go to self closing after opening for a very short time.
That SSD connected to USB-A port works well. No problem found.

View post

@FongPoui
So after you remove and reinstall MyASUS, is the situation still the same?
If it is still the same, I have sent you a message, please check.
Sorry for any inconvenience it may be caused.

popolino1909 · ‎08-30-2022

I have the same problem