Asus Vivobook Pro 15 (K3500PC) does not support 2 external displays; no thunderbolt 4?

jstadeljstadel Level 1
  1. System: Windows 11
  2. Battery or AC:
  3. Model: Vivobook Pro 15 OLED (K3500PC)
  4. Frequency of occurrence: permanent
  5. Reset OS: won't help
  6. Screenshot or video:

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Detailed description:

Asus customer support just told me that my brand-new Vivobook Pro 15 (K3500PC) does not support multi stream transport (MST) which is required to connect 2 external displays via thunderbolt port.

The laptop has a thunderbolt 4 port (according to Asus product spec), but the thunderbolt specification requires a minimum of 2 displays with 4K to connect to 1 single thunderbolt pc-port to meet the thunderbolt 4 spec certification.

Is Asus cheating its customer?

Can multi channel transport be enabled by configuration?

What's the reason why the TB4 port does not match the expectations? Shortage on chips/controller?

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