Asus Vivobook Pro 15 (K3500PC) does not support 2 external displays; no thunderbolt 4?
- System: Windows 11
- Battery or AC:
- Model: Vivobook Pro 15 OLED (K3500PC)
- Frequency of occurrence: permanent
- Reset OS: won't help
- Screenshot or video:
Asus customer support just told me that my brand-new Vivobook Pro 15 (K3500PC) does not support multi stream transport (MST) which is required to connect 2 external displays via thunderbolt port.
The laptop has a thunderbolt 4 port (according to Asus product spec), but the thunderbolt specification requires a minimum of 2 displays with 4K to connect to 1 single thunderbolt pc-port to meet the thunderbolt 4 spec certification.
Is Asus cheating its customer?
Can multi channel transport be enabled by configuration?
What's the reason why the TB4 port does not match the expectations? Shortage on chips/controller?