Proximity sensor problem during conversation

During the conversation, when I hold the phone to my ear, sometimes the screen wakes up and my ear starts up various functions of the phone. This is very common after updating to Android 12, previously it was less. Please solve this problem ASAP. Phone software version: 31.1010.0410.72, APP software version: 2.9.0.27_220324

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Comments

  • Jjarek23Jjarek23 Level 1

    Zenfone 8 is the worst phone I have used. Various things are happening on it automatically, the screen turns on, the settings change with the ear, it calls itself from the pocket. There is only one service in Poland and it cannot remove these faults, informing that it is the fault of the software. Will you finally make it fit for business use ??? The money spent on that phone is money wasted. I have had so many problems with any other phone.


    @CH_ASUS @ARP_ASUS @Falcon_ASUS @Christine_ASUS @Gustav_ASUS @fussion_ASUS @Irene2_ASUS

  • Jjarek23Jjarek23 Level 1

    Will someone take care of this problem? The phone cannot be used with this malfunction.

  • dron39dron39 Level 2
    edited May 26

    I also dont like what distance trigger for switching display state is used now. In previous firmwares it was much better (probably Android11). I mean now its' about 2-3cm, while previously it was about 5cm from object (ear for example).

  • Jjarek23Jjarek23 Level 1

    Will someone from Asus handle this problem, which is reported by many customers ? Will we still be disregarded ?

    @CH_ASUS @ARP_ASUS @Falcon_ASUS @Christine_ASUS @Gustav_ASUS @fussion_ASUS @Irene2_ASUS

  • kristoffiakristoffia Level 1

    Hi Jjarek23.

    Hi, I'm also from Poland and I have the same problem with the proximity sensor. I even made a post on this topic and followed the others and didn't notice any response from any admin.

    After all, the users of this phone are probably more and more irritated. The delay in patching bugs is dramatic. And by patching up one, they generate another problems.

    I will write it again. I've had cheaper phones from Huawei and Samsung and have never had such annoying problems as with this phone. 

    I have learned a lesson. I will never pay a company for a product again to become a beta tester.

    Ramdump issue swept under the rug.

    A year has passed since the release date...

  • Jjarek23Jjarek23 Level 1

    If this issue will not fixed I will return the phone to the store and the store will return it to Asus. I will urge everyone to do the same, because the Asus approach is completely unprofessional.

  • Jjarek23Jjarek23 Level 1

    The same problem has been reported for a long time, e.g. here: https://zentalk.asus.com/en/discussion/58722/screen-stays-on-during-calls#latest

    Will someone finally take care of him? Telephones are unusable!

  • Jjarek23Jjarek23 Level 1

    I refresh the topic. It will not close without a solution.

  • I decided not to upgrade my 2nd Zenfone 8 to Android 12 because of this bug. I would not recommend anyone install Android 12 until this is fixed. It makes using the Zenfone for actual phone calls very awkward and frustrating, and potentially embarrassing or even dangerous.

  • If I remember correctly, I experienced this behaviour with Android 11 as well. It is probably related to the Phone app, not the Android version.

  • That's interesting, because I don't have this problem in Android 11

  • Jjarek23Jjarek23 Level 1

    For me, this problem was also in Android 11, but in Android 12 it is worse.

  • Reuven_1Reuven_1 Level 1

    To each it may concern:

    The free Google Play app "Call Proximity Sensor Fix" completely solves the problem for call.


  • Jjarek23Jjarek23 Level 1

    I refresh the topic. It will not close without a due solution.

  • @Jjarek23 @kristoffia

    I will send you a PM as we are trying to solve the issue and might need some more info :)

  • MrAvengerMrAvenger Level 2

    I took have noticed this issue too the other day when I was on a call its like the screen didnt know when to turn on/off when I was putting it against my ear

  • sahil.mssahil.ms Level 1

    It's a serious issue. Yesterday the phone made calls to 2 of my contacts while it was inside my pocket. Mind that I have turned on Pocket mode and turned off glove mode. Something to do with touch sensitivity, I guess it's too high.

  • steve02steve02 Level 1

    @Mattias_ASUS any news on the issue? the new update didn't change anything. constantly pressing buttons with my ear (going on flight mode, calling somebody else, opening qr-reader,...) during regular phone calls and always pressing buttons when phone is locked and inside my pocket.

    please, it's really bad!

  • @steve02 Thanks for tagging me, this way I can follow the thread better.

    I was waiting for a reply from other users' info but their info didn't arrive, maybe you can help me with it!

    We need to go slightly deeper this time since it's such a weird bug and I might need some more info if that is ok with you.

    We need to analyze your phone with our log tool in order to find out why this issue is happening.

    Before we start, bear in mind that the log tool will continuously collect data on your phone during the time it's active. if you are okay with this, here is what you need to do:

    *** (Please read through all the steps before you begin. It's important that you do this in the correct order.)***

    1. Enable the built-in log tool by inputting .19595+= in the calculator app.

    2. Tap 'Generate' under General cases.

    3. Start a video recording with another device and make sure that we can see the clock on your phone.

    4. Replicate the issue or wait for it to happen.

    5. Stop the video recording.

    6. Navigate back to the log tool and tap 'Finish and Share'. Wait a couple of minutes for it to finish.

    7. When finished, tap 'Share' and save the log to your Google Drive.

    8. Upload your video to the same Drive folder and send me the link. Make sure to change the link permission so that everyone with the link can view it.

    9. Deactivate the log tool again by inputting .09595+= in the calculator app.

    ****************

    Please send this information to me as a PM and I'll make sure to forward the information to the technicians.

  • steve02steve02 Level 1

    @Mattias_ASUS Thank you! I'm going to do that! But how can i video record the screen when i'm calling someone on ear or have the phone in my pocket? is it ok if I write down at what time i have it in my pocket or on my ear during phone calls?

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