Fingerprint sensor

edited April 29 in VivoBook

Alike others, I too having issue with Window 11 not recognising the Finger Print Sensor

I see an unprofessional communication from someone to a previous enquiry before thread was closed. The final communication by the responder stated that Asus Vivobook Pro 15 OLED M5000 series do not finger print sensor and to take it back to the dealer for a laptop with fingerprint sensor (I wonder if he stayed with Asus following that response?).

I too identified having the fingerprint security technology as a bonus for choosing my Asus Vivobook Pro 15 OLED M5000 Ryzen 9.

I have been looking for a solution to Windows 11 informing me that no fingerprint sensor identified on my laptop (as a login option)

Advertisements here in Australia clearly states fingerprint sensor. As too the actual Asus shop advertisement page (please look up your own advertising and spec page). If the responder is correct, then there is false advertising happening here, and an Asus investigation into the matter is urgently required.

Not a big deal for me. But the responder communication was hash.

Nevertheless would not mind a solution too. Thanks.

Regards

*was not able to link websites as posting prevented this option

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