Need my ROG 5 repaired.

KivaanKivaan Level 1
edited April 18 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ASUS ROG 5
  2. Firmware Version: WW-31.0810.1226.57
  3. Rooted or not: Not rooted.
  4. Frequency of Occurrence: Continuous


Good day.

I have contacted Asus in various locations (North America, India, Korea, China).

My phone has several issues, including:

A) Not charging correctly,

B) USB port not being recognise when connected to a pc,

C) Restarting and staying off when trying to charge,

D) WIFI not working. At all.


I have factory reset the phone and the problems persist.

I have contacted these various locations and the support thereon and they have all directed me to contact China (Place of Origin) as the warranty is a local warranty for them only.

However, I do not live in China and to have the phone repaired it needs to be shipped there and taken into ASUS (BY HAND) which is not possible for me (told to me directly from China ASUS).

I am willing to repair and pay out of pocket regardless of the warranty, however I need someone who can receive the phone via package (posting).

Please help.


Kind regards

Kivaan

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