Zenbook UX431FN not work Fn+Esc, up down arrow key after Windows 10 update and BIOS update

ThongVanThongVan Level 1
edited April 10 in ZenBook
  1. System: Win10 Pro
  2. Battery or AC: Both
  3. Model: UX431FN
  4. Frequency of occurrence:
  5. Reset OS:
  6. Screenshot or video:

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Detailed description: After update latest BIOS version from Asus page, Fn+Esc key and updown arrow key not work. Please instruct how to solve. I've sent to Asus assigned support center but didn't help due to the laptop serial number is not in database.

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