Suddenly screen goes black issue

edited March 11 in ROG Phone 5

Please tell us some basic information before asking for help:

  1. Model Name: ROG Phone 5
  2. Firmware Version: Latest .210
  3. Rooted or not: Not
  4. Frequency of Occurrence: First time today
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Today when the device is in idle mode just now, when I picked up my device saw that fingerpirnt is not working & suddenly screen goes black, press power key several times no response, press volume down+Up & power button still no response, suddenly screen comes back but with no widget no application running.. then i was able to restart & device working..

What's this new issue??? 🥺🥺🥺

I am really worried now, day by day a new issue arises...

Changed motherboard twice..

Faced network issue, performance drop issue now a new issue added to this problem library..

Thanks Asus...


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