ASUS - ZenTalk

nimpuj · ‎11-09-2021

System:
Battery or AC:
Model: ASUS VivoBook 14 X412DA
Frequency of occurrence:
Reset OS:
Screenshot or video:
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Detailed description：Not charging, no charging light when plugging in charger. Laptop is powering ON and working fine.

RAJU_MSC_MATHEM · ‎11-09-2021

nimpuj
System:
Battery or AC:
Model: ASUS VivoBook 14 X412DA
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：Not charging, no charging light when plugging in charger. Laptop is powering ON and working fine.

Not Charging

if you installed any third-party battery optimization software means, then uninstall now and restart windows.
uninstall battery-related drivers from the device manager and then restart windows.

Falcon_ASUS · ‎11-11-2021

nimpuj
System:
Battery or AC:
Model: ASUS VivoBook 14 X412DA
Frequency of occurrence:
Reset OS:
Screenshot or video:
========================
Detailed description：Not charging, no charging light when plugging in charger. Laptop is powering ON and working fine.

Not Charging

@nimpuj
Does the situation improve if you reboot your laptop?
If you replace the other adapter, will the condition remain the same?
If the situation remains the same, I would like to suggest you to bring back your laptop to our service center.
The following is the contact information:
http://www.asus.com/support/Service-Center-All-Countries/
Also you can contact the local service center for help. The following is the contact information:
http://www.asus.com/support/CallUs#
Sorry for any inconvenience it may be caused.