ROG 3 Back System lighting Not Working.
syed.wali2
Level 1
Please tell us some basic information before asking for help:
- Model Name: Asus ROG 3
- Firmware Version: WW_18.0410.2108.158
- Rooted or not: NotRooted
Hello All Expert Guys,
I am having a issue that my back light of Asus ROG 3 is not working, it was working perfect but now not working. I also go to Armoury Crate and check there by turning on X mode and System lighting but still lights off...
I many time update the firmware from your officially website for the black crush issue... I searched on internet someone says that its because of frimware but i checked carefully and downloaded proper WW firmware ... right now i was on 143 something firmware today i update again to 158 WW firmware for check of lighting but same issue not working.
Since i ourchased box pack mobile it have WW version of firmware in it. so i think its not problem of software... i need your guidelines and suggestions.
Also be noted in my phone back there is also logo of Tencent Gaming.
Waiting for your response.
Regards
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Comments
That said, to ensure it isn't a hardware issue, you'll want to run the SMMI test.
1 - Open the ASUS calculator app on your phone.
2 - Type in .12345+
3 - Tap =
4 - Select Single Test
For this issue, you'll want to run the three "Aura and Bump LED" tests at the bottom of the list.
Hi @syed.wali2
You can try what BPM is suggesting but please notice also that this is a Tencent edition flashed with global ROM by the reseller. This is a configuration that we are not supporting and therefore we cannot warranty its functionality.
You can read more about it here
[PSA] Tencent-branded ROG Phone 3 with "Global/International ROM" — ZenTalk (asus.com)
You can contact your reseller for a refund.
well now you guys told me that Tencent Asus ROG 3 should not be global version its should be in Chinese firmware... so i ordered online this mobile because i lived in Pakistan and there is not officially launch of this product.
Now can you guide me if i download the Chinese Firmware and install in it, then it will work or not???
Dear Sir i check all Aura Lighting Red, Blue And Green Test , all tests goes to Fail.
Sir it is not my mistake i ourchase online through Ali Express, I received this device with WW firmware so thats why i installed only this...
If i knew its Chinese Version i sure that i will download firmware of Chinese version...
now plz help me out to solve that issue...
if i download the Chinese version it will solve the problem or not?
It seems your RGB was broken
Bring it to service center to repair it
Hi @syed.wali2,
As I explained earlier you have a Tencent device intended for the Chinese market, it has been flashed by your reseller with world wide ROM and this is an unsupported configuration that we do not officially sell. It can cause a bunch of issues. Also since it's been flashed it will no work with Chinese firmware therefore you should reach your reseller for a refund.
you could try and flash it back to CN?
Dear Sir,
I mentioned already i purchased this phone online with Ali Express, and the person didn't accept any claim, I am from Pakistan and also there is no officially service center here.
My bad to purchase this mobile.
Thank You fro your response and guidance.
Lastly please inform me how to know this mobile is rooted or not???
Because you have a CN device that is running WW firmware. Your device was flashed by your reseller before it was purchased by you. Some resellers will note this in the fine print while others won't. ASUS does not sell any Tencent Edition phones with so-called "Global ROM" or "WW firmware".
Do never buy anything expensive through aliexpress, they NEVER give any support for non Chinese speaking users. Your Rog3 is likely a refurb, meaning it has been broken, then some half assed repair has been made and sold further to you. You might be lucky and the RGB is simply not connected properly.
Since you got a tencent phone means you have no warranty and no support. I recommend going to your local phone repair shop and ask them to check up on the RGB, it might be fixed very easily and cheap if you're lucky. However do expect some issues as crossflashed phones like the one you bought are usually riddled with all kinds of bugs and glitches.
Thank You Brother