[PSA] Take caution - Tencent-branded Chinese models with "Global/International ROM"
CH_ASUS
admin
Hi all
We have come to notice there are resellers selling the so-called "Tencent ROG Phone II"-models for the Chinese market with "International ROM".
We would like to make clear that ASUS does not officially sell any Tencent-branded ROG Phone II with so called "International ROM" or "Global firmware".
We cannot guarantee the functionality of this combination , if you are facing any type of issues - please turn to your reseller where you bought this device - as this is is not a combination we are selling.
Please also take careful note that updates/FOTA functionality will be disabled since the ROM and the models dont match, some resellers note this in the fine-print.. some may not..
Extra info:
If you are seeing anything about a "Global ROM version" or "Tencent with Global/WW ROM" it would be a clear giveaway.
Comments
I just purchased mine from eBay. How do I know if this was done?
Hi, can you pass me the link where you bought it? I am interested in buying this device
1) Does it say "Tencent" on the back glass of the phone or on the box.
2) Did the seller claim it came with "international ROM"
Hi.
I noticed that the position of the texts(imei number) on the sticker at the back of my ROG 2 is different from what i see on other ROG 2 phones.
Are there special format (indication) of the sticker at the back of the phone if it is 8gb/12gb ram or 128/256/512gb or 1tb storage?
I don't believe so. If you are concerned about what model you have I can look up your serial number for you.
El mío lo compre en Gearbest...estos traen este problema ????
Hi, I just got the phone from local reseller, it is a tencent edition with 'global rom', the phone's hotspot cannot be connected, 4g cell to h+ while my oneplus 6 on same carrier get 4g(maybe because of carrier, idk) , reseller has no return policy. What can I do?
*edit: the phone came in a sealed box.
Hi, I also have the same issue where OTA and android play store are not certified. But when I check the serial number against ASUS registration the device is successful. I'm also getting CTS capabilities failures. See screenshots for reference. I reached out to the supplier to find out how to fix this or provide a proper solution to this.
I also bought the Tencent version with Global ROM pre-installed out of the box. Did a safetynet test and it went fine, no major issues. I've been using it for a month.
Can you show me a picture of the back of your phone? The Tencent logo is on the exterior. I also need to see what firmware you're running.
You're running WW firmware with a Tencent phone? The official recommendation is to return the phone to your reseller and purchase a WW model. The hardware inside is different, and that phone was never intended to be used outside of China. We can't guarantee any support or stability for that configuration in the future.
That is a conversation to have with your reseller. I realize that you stated that they have a "no returns" policy, but this is not an official configuration and you will not see any official support for it. Please explain to them that they did not sell you a working product. This is not a normal return.
Comprado en Gearbest ...caja sellada ...mi pregunta es recibirá actualizaciones ???
I don't understand your issue. Please create a new thread and try to use English if you can, it will make it easier for the forum users to help you.
My question is is this version of ROM getting updated? The phone was factory sealed ... it was never opened to put some ROM
Friend what firmware number do you have ... I have the ww_16.0622.1906.19_0
Ok I have the ROM ww_16.0622.1906.19_0 just want to know if this ROM is fake or can be updated in the future
if your phone is tencent edition and you have ww firmware, there will be no fota update, you can update it by using RAW firmware manually. as the admins keep on telling us that tencent with ww firmwares are not proper combination. it will work but you will lack automatic updates due to configuration mismatch. I myself have this combination and update my phone manually. if you want automatic updates with tencent rog phone 2, you must have CN firmware and not WW. Hint: revert back CN firmware using RAW CN firmware. This will wipe all your data so make sure to backup. It's not necessary to unlock bootloader at this point. And get your FOTA back CN to CN.
Dude do you have any tutorial on how to do this? Where can I get the Raw firmware? Thanks for your help
you will find guides in xda... these procedures will definitely void warranty... let the reseller do it for you or have your unit replaced with proper firmware.
We still don't know if you have a Tencent phone. Does the device say "Tencent" on the back?
I highly recommend not flashing the phone to CN firmware. The risk of bricking your device is very high, and you would lose access to all Android functions even if it were successful. Contact your reseller for a return if you were sold a Tencent model.