UX325EA no display output from Thunderbolt
- System: Windows 10
- Battery or AC: Both
- Model: UX325EA-KG221T (Zenbook 13 OLED)
- Frequency of occurrence: Always.
- Reset OS: No
- Screenshot or video:
I just got a new Zenbook 13 OLED and I am still stunned by the display every day I am using it. Unfortunately I have connection problems to my Dell Monitor (P3421w) when connecting it via Thunderbolt. The display is not getting a display signal from my ZenBook (see 1st picture). AsusSupport blames the KVM Switch of the display for this problem and can not help me further.
By experimenting a lot I have found the following: When I am hard resetting the notebook with the power button and restarting it, everything works as it should and I get a signal from my notebook to the Dell Monitor (see 2nd picture). But unfortunately after unplugging it and plugging it in again I am back to not having a signal to my monitor. Connection via HDMI is also working without any problems.
Does anybody have a good explanation for this behaviour? Any ideas what can cause my problem or what I can try to fix this?
I have already updated all firmware (Notebook and Monitor) and tried uninstalling MyAsus but without any results to my problem. What else can i try?
Thanks for any ideas related to this problem!!!