Gboard settings keep getting reset after some time
Hi, after a few hours my Gboard settings are reset to the defaults. I have no idea what's causing this. Since I didn't find any others online with that problem, I thought it has to be unique to the zenfone.
Any idea what could cause this? It's really annoying, I basically have to reconfigure Gboard every time I pick up my phone.
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Can you try to clear cache & storage of Asus Zenui launcher and Gboard and check again?
Steps to clear cache and storage of both 👇
Settings> Apps & notifications >Gboard/Asus launcher> storage > clear cache/Clear storage/force stop> now use for sometime & see the behaviour.
Also you can try to reset permissions of those apps and check again.
Thanks!
Ok, I tried it, after about an hour of not using the phone it was reset again. But something I just noticed, when I unlocked my phone I got a permission popup of Gboard asking for access to my contacts (which I allowed), might be relevant? The popup was just there after unlocking without me doing anything.
Hi
Do you have any twinned app enabled ? (TwinApp)
If you have reset the permission of Gboard/any app then it should definetly ask you for all the permissions again.
Also i may suggest you please wait for next Gboard update from playstore and then see if your problem gets solved & also 2nd thing is i would say please wait for next FOTA and see that helps you, if both conditions did not make any diffrence than last hope is factory data reset your device and than check again if behaviour is same. At the same time provide your logs if moderators ask you that should help to debug issue and fix it for next FOTA.
Thanks!
Yes, I have Discord duplicated. Regarding google syncing settings, I also have Gboard on the iPhone.
One likely culprit could be the app twinning, where the Google account is also duplicated in some ways for that function.
Gboard would also be separate and it could cause this issue we are seeing here.
Our devs have been informed.
Yes I agree. Restarting the phone also resets the settings (might take a few minutes after restarting), but after I removed the twin app, and that doesn't happen anymore. And enabling the twin app resets gboard again (it also mentions downloading things for gboard in the notifications bar).
Anyways, thank you for your help
Its good to see finally we all know the real culprit. Hopefully this issue should get solved soon with future firmwares now.
Cheers!
I have been facing the same issue ever since my phone (ROG Phone 3) was updated on Android 11. I have tried clearing the cache and switching off 'Super Clean' mode but to no avail. It happens like 5 times in a day and it is just very very weird.
The issue seems to have been with the TWIN APPS Feature and finally got resolved after an update after which I was able to access my TWIN APPS window and turn it off. Thank you!
Yes, it is related to TwinApps functionality in Android and we are addressing it for Zenfone 8 as well in an upcoming update.
Thank you!
I'll lock the thread as the issue is/will be resolved.