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ROG Phone 2 shutdown while charging

Davidsensen
Star I

Model Name: Asus ROG2

Firmware Version: Android 10 Kernel: 4.14.117-perf

Rooted or not: Not rooted

Frequency of Occurrence: Evertime I plug the phone for charging

APP Name & APP Version (If your issue relates to the app): All APP

My phone shutdown within 3 minutes of plugging it to charging. I switched on the phone while it was still plugged in and same thing happened again. I checked and there was no software update. I thought it could be heating issue but I wasn't using the phone while charging and also it didn't feel overheated when i touched it. Can anyone help?
1 REPLY 1

ronald1985
Community Legend I
Davidsensen

Model Name: Asus ROG2

Firmware Version: Android 10 Kernel: 4.14.117-perf

Rooted or not: Not rooted

Frequency of Occurrence: Evertime I plug the phone for charging

APP Name & APP Version (If your issue relates to the app): All APP

My phone shutdown within 3 minutes of plugging it to charging. I switched on the phone while it was still plugged in and same thing happened again. I checked and there was no software update. I thought it could be heating issue but I wasn't using the phone while charging and also it didn't feel overheated when i touched it. Can anyone help?


ROG Phone 2 shutdown while charging
The advice is to go to service centre. If you are under warranty and no user induced damage, you should not be charged.
Do let us know how you get on 🙂