No sound from left speaker
danilo.giglitto
Level 1
- System: Windows 10 Home 64-bit
- Battery or AC: both
- Model: Asus Zenbook UX333FA
- Frequency of occurrence: permanent
- Reset OS:
- Screenshot or video:
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Detailed description：A few months after I bought the laptop, I started to hear either a crackling sound or no sound at all from one of the two speakers (I don't remember which one). After having carried the typical troubleshooting provided by official sources (ASUS and Windows), I contacted Support, which made me sent the laptop to a repair center (my RMA number was: GBB4L20269). The issue was then fixed, but today the problem has reappeared. I have no sound from the left speaker, and an intermittent crackling noise is produced when a play a YouTube video.
Can someone please advise on how to fix this issue?
Comments
if your laptop comes with realtek audio driver means, use realtek audio manager under control panel, then adjust left and right speakers volume.
The volume is perfectly balanced between the two speakers, yet there is no sound coming from the left one when they are tested.
one more test,
go to control panel, then sound, then click playback tab, choose required speaker, click configure, click test, if you heard sound from two speakers , click next.
finish
I had already done that test. When I click on the left one, no sound is produced, whereas the right one normally makes the testing sound.
Hello Danilo,
Does headphone have the same issue? or only the built in speaker?
Was there any update or modification before the issue occurred? (may check the windows update history)
Thank you.
Headphones experience no issue, the problem appears only with built-in speakers. The only recent update installed has been February 9, 2021-KB4601050 Cumulative Update
Hello Danilo,
May you help to record the sound if possible?
And if you enter safe mode, or like tilt the device a bit, does it still have the issue?
Thank you.
Hi and sorry for the delay. The issue persists in Safe Mode. The left speaker does not produce any sound at all (even when I tilt the device). Please check the uploaded video as proof.
Hello Danilo,
Please kindly send the device to our service center.
Really sorry for the inconvenience caused.
Thank you very much.