Phone Software Issue When it was in Idle mode

UltronUltron Level 1
edited March 17 in ROG Phone 3

Please tell us some basic information before asking for help:

  1. Model Name: ROG 3
  2. Firmware Version: 17.0823.2013.131
  3. Rooted or not: Not Rooted
  4. Frequency of Occurrence: Till now Occured two times.
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When my phone was in idle mode suddenly its goes off and than its showing logo of Asus and than after 2 or 3 second showing logo of Android and this cycle keeps go on. This happened two time 1st time before 6 or 7 days and 2nd time the day before yesterday around 11:35 am. When it happend first time i reach to your call center where executive solved my issue by guiding me and today i did same thing to resolve it. But i m not sure why this is happening!?. and do this will continue in future also? I have recorded video so you can better understand it, Here i am attaching video clip of that. Please help me to resolve this issue.

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