Camera stop flipping and proximity sensor is not working

mla09mla09 Level 1
edited February 11 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: ZS330KL
  2. Firmware Version: 17.1810.211.183
  3. Rooted or not: No
  4. Frequency of Occurrence: Always
  5. APP Name & APP Version (If your issue relates to the app): Camera, WhatsApp, Phone Call

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Since the last update my camera stopped flipping and also all apps that depends on proximity sensor have issues.

1)Whatsapp gives me a black screen and ear speaker activation when hearing audios.

2)When I'm using Cam or Instagram stories, there is no flipping camera and the blocking message appears.

3)In Phone Calls, another black screen issue. This is the only that I solved turning off the proximity sensor on calls.

What I've tried? I removed the screen protector and cleaned the sensor area. Made the sensor test that failed. And found that this is a COMMON issue in this forum. I'm sure as others that this is due to the last update.


Is Asus giving any attention to this issue? Will it be corrected in Android 11 version?

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