App crash and screen freeze

gopu1984tvmgopu1984tvm Level 1
edited December 2020 in ZenFone 6

My Asus 6z , apps are crashing frequently since last 1 week... Scroll gets stuck, screen starts flickering and then apps crashes.. the phone is running on Android 10 and updated till latest patch relase8in September 2020... Anyone facing similar issue and any solutions would be helpful

Comments

  • I feel its a hardware issue

    Did it behave same in safe mode? Check with that

    To entre safe mode

    Hold power key for few seconds>tap and hold on switch off option for few seconds>Dailogue box appears asking to entre safe mode>click OK

    To exit safe mode just restart if it still behaves same than

    Kindly backup your important data and try factory data reset Asap and see if issue gets resolved, ifnot

    Please visit nearest service centre ASAP before device is dead dont forget to backup ur imp data before you submit your device to service centre

    Thanks!

  • Feeling same problem . I think it is due to as we not get any update for 3 months

  • prashanthprashanth Level 3
    edited November 2020

    I dont think updates are the problem

    There are occassional stutters while scrolling yes,but that happens with every phone

    If ur phone is getting too sluggish,better do a reset

This discussion has been closed.